help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active minutes not accurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2018 11:52 - last edited on ‎01-12-2018 04:38 by Moderator Alum

‎01-09-2018 11:52 - last edited on ‎01-12-2018 04:38 by Moderator Alum

I’ve had my Blaze for about three weeks now and whenever I work out (I do weights and either a workout for core or cardio on alternating days ... but always weights 7 days a week) and I will start my workouts on my Blaze it will tell me (ex.48 minutes - weights ... 32 minutes treadmill/workout) but whenever I go the app afterwards it will only have a recorded like 30 minutes?

 

Please help, this is extremely annoying to me and I don’t know how to fix it!

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎01-12-2018 04:40 - edited ‎01-12-2018 04:40

‎01-12-2018 04:40 - edited ‎01-12-2018 04:40

Hey there @haleychartier, welcome to the Community!

 

Keep in mind that in order to earn active minutes, you need to be doing a high intense activity and need to be constant in it. If you are working out and steps at the second 59, that minute won't count as active. For more information about this, I recommend taking a look at the What are active minutes? article.

 

I hope this helps, see you around. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎01-12-2018 07:05

In response to AlejandraFitbit

‎01-12-2018 07:05

yes i’ve looked at it but what i’m saying it i’ll so high intensity cardio for 30 minutes and like be doing high intensity weights (i look at my heart rate the whole time and like only take breaks regarding my heart rate- not time) yes still it will say 23 minutes like there literally NO WAY throughout my entire workout with hard cardio and hard weights that i only do 23 minutes that’s what i’m saying

Sent from my iPhone
Best Answer
0 Votes