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Active minutes not updating

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‎04-21-2019 07:48

‎04-21-2019 07:48

I have just got a new iPhone XR and now, when I sync my blaze, the active minutes don’t update and it resets the minutes on the blaze to zero. also tried it on another device (kindle fire) and the same thing happened 

i have done all the resetting, re installing etc but no luck. Minutes are my main goal so really annoying.

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2 REPLIES 2

‎04-21-2019 08:48

‎04-21-2019 08:48

Do all other fields except active minutes get updated on phone when sync?

Do fields other than active minutes get reset to zero on  Blaze when you sync?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-22-2019 00:52

In response to JohnnyRow

‎04-22-2019 00:52

All other stats update normally, it is just active minutes that resets to zero

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