help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active minutes while tracker not worn and asleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2017 03:28

‎01-18-2017 03:28

hi, according to my blaze i've done 198 active minutes already????? unfortunately, the majority of them appear to have happened while a) i was asleep and b) the tracker wasn't being worn!!!

 

its the first time in 6 months i've had any problems, so hoping its just a one off glitch? any ideas including anyone know how to get the active minutes off my dashboard to not to mess with my calories, goals etc?

 

thanks everyone 🙂 

Best Answer
0 Votes
1 REPLY 1

‎01-19-2017 11:57 - last edited on ‎03-02-2025 07:04 by Fitbit Moderator

‎01-19-2017 11:57 - last edited on ‎03-02-2025 07:04 by Fitbit Moderator

Hi @fifi600! Welcome to the Fitbit Community! 🙂

I would also say that this is a one time glitch but just to be safe, I would recommend restarting your tracker. For this, press and hold the left and lower right buttons together for 10-12 seconds. This will make your tracker to reboot.

After that, wear your tracker as normal and keep an eye on it to notice any weird behavior.

Let me know if you need more help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes