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After app was updated, my blaze battery drains in less than a day

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‎08-01-2019 16:47

‎08-01-2019 16:47

My Blaze used to last 3-4 days.  Then starting this week it now lasts less than a day.   I noticed that my android phone just updated the fit bit app.   I was wondering if anyone else is having this problem.  My blaze is about 1 1/2 years old.  Blase version is 17.8.402.1, not sure how to find out what version the phone app is.

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‎08-01-2019 18:03

‎08-01-2019 18:03

I am also having this problem within the last week or so.  I am lucky to get 2 days on a charge.  I am on iOS for the phone however.  I turned off auto sync and that did not help. 

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‎08-02-2019 11:32

‎08-02-2019 11:32

I just got a reply from FITBIT customer service

....

We appreciate the details. We’re currently aware of this issue affecting customer with Samsung Galaxy S8/S8+ and Note8 that reports battery drain. We may not be able to provide a fix in the near future but we'll continue to monitor the situation and keep our team informed of its impact. In the meantime, we suggest syncing your Blaze using a different device or computer. We're sorry for the trouble, and understand this isn't the resolution you're hoping for. Let us know if there's anything else we can do to assist you.

...

 

WOW! they may NOT provide a fix for their own software!!!

 

Now that's customer service!

 

I certainly hope that they decide that they should fix their own bug. 

 

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