App Not Connecting to Fitbit

[ayhamdahi]

I paired my iPhone app with Blaze, open the app to read my Blaze, it did, Blaze exhibited 4 digits number, I entered them on the app, the app said connecting to fitbit but never did.

P.S. i changed my phone, it was connected before on another iPhone. I wish i can reset the whole thing, please help. The time is not accurate on my Blaze also, i need to reset that.

Thanks,

Ayham Dahi

[Julia_G · Accepted solution]

Hi, @ayhamdahi, if you still have your old phone, please go to its Bluetooth settings (not Fitbit app) and tell it to forget/ delete your Blaze.  Then turn it off while setting up Blaze on your new phone.

Then on your new phone follow the instructions to set up a new device.  However if youe Blaze is already showing on your new phone (but not syncing) follow the instructions to set up a replacement tracker

[AlejandraFitbit]

A warm welcome to the Forums @ayhamdahi and @Julia_G thanks for stopping by.

I would like to know if you were able to paired your tracker? I think that our friend's recommendations is really good and that you should follow those steps. 

Let me know how it goes. 

[ayhamdahi]

Thank you so much, all is good.

Sent from my iPhone

[Dhywb]

Hi, my issue was fixed as soon as I told old iPhone to forget the Blaze.👍

[npnoel]

My blaze was connected to my phone but then noticed the clock was out of sync and would not change to UK time. i deleted app and tried to set up again but fitbit and phone will not connect. once you enter the 4 digit number on phone, it tries to connect but wont. I have tried to connect to other phones in case my phone was the isse but still no success. Any suggestions?