App goes blank after latest update

[KellFleming]

I have been using the fitbit app on my Oppo phone for 4 months. After latest app update it won't  work. Some one told me fitbit isn't  compatible with oppo phones why?  (keep in mind I was using it on my oppo up until last update which was 3rd of June) 

[SilviaFitbit]

A warm welcome to the Community @KellFleming! We have some Oppo phones listed as supported:

- Oppo Find 7a
- Oppo Find 7
- Oppo R1S
- Oppo R1L
- Oppo R1K

If your phone isn't listed as supported, this may be the reason why the app isn't working anymore. Sometimes, when the app is working in a non supported device, once there's an update it stopped working. 

If your phone is listed as compatible, then please force quit and restart it. 

Hope this helps. 

[S17]

I have a Oppo F1S model and do not see as a supported device. Fitbit was working fine until the last update. And now I have a same problem where the Fitbit screen goes blank every morning and I have uninstall the app and re-install it. The app works fine for the day and again I see a same problem of screen going blank the next day.

[SilviaFitbit]

Hey @S17 and @KellFleming! Thanks for the details that each of you have mentioned. Currently, this a bug that our engineers are investigating, you can learn more about it by checking the main thread. 

Thanks for your understanding! 

[KellFleming]

Mine is still doing it daily. I go to my settings force stop then delete
data on the fit bit app. Then I can relog into my account.

[SilviaFitbit]

Thanks for those details @KellFleming! Currently, our engineers are still investigating the issue. You may want to subscribe to the main thread as one of our moderators will update it with any news or updates about it. 

Thanks for your understanding!