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App is not matching mileage

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‎03-05-2017 20:52

‎03-05-2017 20:52

Says I ran 8 miles with a totally different mapSays I ran 8 miles with a totally different map

 

 

Ran 13.30 milesRan 13.30 miles

 

Why are the miles not matching? The splits are correct but where does it get 8 miles from?? Just started doing this about two weeks ago.  

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‎03-06-2017 02:20

‎03-06-2017 02:20

Hi, @Sarah1011, you are experiencing a bug that is affecting some iOS app users.  The Fitbit team is aware of the issue and working on a fix.  You can get updates in this thread.  Hopefully it will be fixed soon.

 

That was a long run!  Are you marathon training?

Sense, Charge 5, Inspire 2; iOS and Android

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4 REPLIES 4

‎03-06-2017 02:20

‎03-06-2017 02:20

Hi, @Sarah1011, you are experiencing a bug that is affecting some iOS app users.  The Fitbit team is aware of the issue and working on a fix.  You can get updates in this thread.  Hopefully it will be fixed soon.

 

That was a long run!  Are you marathon training?

Sense, Charge 5, Inspire 2; iOS and Android

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‎03-06-2017 04:27

In response to Julia_G

‎03-06-2017 04:27

Hi there @Sarah1011! Good to see you in the Community Forums!

 

Thanks for bringing this up and thank you @Julia_G, you just beat me at it! We hope to have a fix for this really soon so please, stay tuned!

 

Anything else you may need, let us know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎03-06-2017 10:51

In response to FerdinandFitbit

‎03-06-2017 10:51

Ok thanks! I accidentally hit to mark that there was a solution. Hope that it can be cleared! 

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‎03-07-2017 11:38

In response to Sarah1011

‎03-07-2017 11:38

No worries @Sarah1011! Hopefully we can have a fix for that soon!

 

Anything else you may need, let us know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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