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App not tracking steps or calories

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‎08-10-2018 07:03

‎08-10-2018 07:03

My blaze is tracking my everything. The App is only tracking Miles, active minutes, and sleep. 

I reset the Blaze several times. I reinstalled the app twice. Once reinstalled all info displays on the tracker until it syncs and it's wiped about again. When I click on steps, the steps for the week show but today is 0. If I click on today's steps it shows the correct number. I have to think there's some sort of issue with the app since the Blaze appears to be working. Battery is fully charged also. Any help would be appreciated.

 

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2 REPLIES 2

‎08-10-2018 08:50

‎08-10-2018 08:50

I've had the same problem since about 10PM yesterday...still waiting for resolution.

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‎08-10-2018 08:59

‎08-10-2018 08:59

Same problem for me. I have a Surge that works perfectly fine. If I remove both from the app and just add the Blaze back it will not sync any new information to my dashboard. I have talked with support 3 times now to update them with new information. As a nerd that knows enough to be dangerous (Lol) I’m guessing they have a serious database issue with the system that handles their Blaze information. If the Surge can write to my account but the Blaze cannot I’m guessing write permissions are not correct.

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