App says I do not have connection when I do.

[Jamesdph]

I got my fit bit blaze for Christmas and went on holiday abroad on boxing day. However, after a couple of days on holiday the app has stopped working properly. 

Even when know I have connection the app says that I do not. This means that I cannot log food and there are no graphs.

Although my blaze is working it is not always syncing and when it does it does not sync completely. 

Also, the clock time is inaccurate through no fault of my own. I don't know if these problems are because I'm on holiday but hopefully someone can find me a solution. 

[FerdinandFitbit · Accepted solution]

Great to see you in the Community @Jamesdph!

This could be caused by the internet connection having blocked certain websites. Have you tried to connect to a different network to see if the same happens then? All other things as the time not keeping updated and not syncing properly are caused due to the connectivity issues. You can also try to uninstall the app and install it agian, log back in to your account and see if this makes any difference.

Let me know how it goes!

[Jamesdph]

Thanks for the advice. I uninstalled and reinstalled the app and that solved everything. Thanks again.

[FerdinandFitbit]

I'm happy it worked for you @Jamesdph! Thanks for getting back and if you need anything else, let me know! 😄