App won’t pick up my blaze....

[Vette13]

Hi all, 

2 days now and my app won’t pick up my Blaze.  It just keeps saying ‘looking’. 

Can anyone help? 

Thanks 

[SteveH]

The usual things to try when you get syncing / connection issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

These have always worked for me when I’ve had problems but others have found other steps that worked for them. For example:

• let the battery completely drain and then recharge

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com