Asus Zenfone3 - please Fitbit keep the blaze compatible with older versions

[DyB]

Hi, I have read the trouble shooting but often have issues with syncing. I really love my Blaze but I recently downgraded phone after giving daughter my iPhone. My phone runs marshmallow so I really hope the app will keep working for a long time as I've heard asus never update OS lol. 

[AlejandraFitbit]

It's great to see you around @DyB. The reason why you are having problems syncing, is because Asus Zenfone 3 is not a compatible mobile device. You can always try our syncing troubleshoot to make it work with your tracker but since it is not compatible, you might be having some problems.

Let me know the outcome. 

[welchderek]

Are attempts being made to make it compatible with Zenphone?

[cancerman66]

I have a Zenfone 3 and have had no issues connecting them. Once in a while I need to reboot the phone to get the syncing working but that's it for trouble. I now have a Huawei P10+ and had no issues either with both phones not on the compatibility list. Only thing I can think of is if you didn't unpair it from your previous device first.

[welchderek]

Good to know that there is hope.  I have tried restarts on the Blaze and Zenphone and reinstalls on the app. I guess i will just keep experimenting. 

[FerdinandFitbit]

Hey there guys @welchderek @cancerman66, great to see you in the Community Forums! 🙂

When it comes to devices that are not officially in the list of compatible devices, it's a little tricky sometimes because it could be that it will work but it's not guaranteed to.

I don't have any news on whether or not the compatibility for these devices is being worked on but I can tell you that it depends a lot on the technical capabilities of each device for this. I can recommend keeping an eye on the list of compatible devices for any update.

Anything else, I'm here to help!