BATTERY DEAD DEVICE NOT CHARGE AND NO WORKS ANYMORE

[TIAGOBARROS]

Greetings; I have bought my watch in March,2017, the watch was new and sealed in box NOT REFURBISHED, the battery was losing power over time and today when put on charging dock cradle do not charging or turn on, have test in 4 power adapter and nothing, would like to know if Battery dead, the dock cradle its good because have test with multimeter(see image attached), so only can imagine that battery its "dead" . How can I replace this battery or to do another thing to my watch works again . Need Help

Thx.

Tiago Barros

 

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[TIAGOBARROS · Accepted solution]

Hello Wendy, thx for your assistance; I found the trouble, the device can not charge again using the power adapter by wall outlet and Now only get charger using Computer USB port. 

Thx and hope that this situation help another users have the same problem.

Hugs and cheers from Brazil

Tiago