BRAND NEW Blaze won't come out of fitbit.com/setup

[superstahhh]

I just got the blaze and was setting it up, and it won't come out of the set up mode. I have tried restarting it by holding down the left and lower right buttons until the fitbit logo appears, as instructed... AND it just goes back to the fitbit.com/setup screen. VERY upset... please advise. 

Thank you! 

[Jason212]

What have you done as far as setting it up?

[superstahhh]

I have set it up twice now. It is in the middle of a 3rd set up. Now my phone is stuck on the screen that says its providing the latest version, and the blaze is just sitting in the logo mode with an empty progress bar at the bottom...

[Jason212]

What kind of phone are you setting it up with?

[Nocturnx]

I had the same issue.  It would get stuck during it's first setup/sync.  I ended up restarting the Blaze, powering off/on my phone and it started working.  Maybe also try removing and readding the Fitbit app to your phone if it isn't working by then.

[Rich_Laue]

If a Blaze has been properly set up, then the fitbif.com/screen would not be there, and you should see the Blaze listed on your account.

If your having problems please let us know what type of device and if on Windows computer or phone what OS.

Never we need to know when it fails.

1. Can the Fitbit software find tyre Blaze?
2. Does the Blaze display a connecting code?
3. Does the software accept the code?
4. Do you get the message an update is needed?
5. Did it update?

[superstahhh]

Thanks. I have tried all of those troubleshooting methods, and have been online with the chat help 3 times... i think it is just defective. 

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@Nocturnx wrote:

I had the same issue.  It would get stuck during it's first setup/sync.  I ended up restarting the Blaze, powering off/on my phone and it started working.  Maybe also try removing and readding the Fitbit app to your phone if it isn't working by then.

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[superstahhh]

It's an android. Galaxy Note 4... 

Thanks. I have tried all of the troubleshooting methods, and have been online with the chat help 3 times... I think it is just defective. 

[superstahhh]

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@Jason212 wrote:

What kind of phone are you setting it up with?

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It's an android. Galaxy Note 4... 

Thanks. I have tried all of the troubleshooting methods, and have been online with the chat help 3 times... I think it is just defective.

[superstahhh]

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@Rich_Laue wrote:

If a Blaze has been properly set up, then the fitbif.com/screen would not be there, and you should see the Blaze listed on your account.

If your having problems please let us know what type of device and if on Windows computer or phone what OS.

Never we need to know when it fails.

1. Can the Fitbit software find tyre Blaze?
2. Does the Blaze display a connecting code?
3. Does the software accept the code?
4. Do you get the message an update is needed?
5. Did it update?

Yes to all of your questions, but it never finishes the upate. I am trying again right now. 

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[AngelaMa]

Hello @superstahhh welcome to the Fitbit Community! 🙂 I updated my tracker yesterday and it took a few attempts for the update to be completed. I restarted my tracker, restarted my phone and finally the update was installed! @Jason212, @Nocturnx and @Rich_Laue thanks for your cooperation! 

I'll be around if you have any questions! 😉 

[superstahhh]

Thank you so much... My issue is resolved. 🙂

[AngelaMa]

@superstahhh I'm glad to hear your issue was resolved! 🙂 Hope to see you around in our Discussions board, it's a great place to see What's Cooking?

Happy stepping! 🙂 

[cishmael]

I am trying to set my Blaze up to my computer on windows 10 and it keeps saying that it cannot finish the update.  It is giving me a number but just won't finish.

[Rich_Laue]

@cishmael When you sayi it is giving you a number. Are you refferring to an error number, or the confirmation number on the Blaze.

What im interested in is at what step of the setup process does it fail.

[AngelaMa]

Hello @cishmael welcome to the Fitbit Community! 🙂 If you are having issues with the set up process this help article will provide you the troubleshooting steps you need to set up the tracker. If after this you are still experiencing issues with the set up process reach out to our support team for assistance. @Rich_Laue it's great to see you around! 🙂  

I'll be around if you have any questions! 😉 

[CNUlover]

My app on my windows phone and computer says that my fitbit has been set up, but the set up screen on my fitbit blaze itself won't change no matter how many times I try to restart it and such. Do I really have to replace it like the fitbit customer service people say? Is there something else I'm missing?

[Rich_Laue]

Does the dashboard ask you to update the Blaze? The dashboard will tell you it should be 301.7

You might want to go through the setup process again, it sounds as if it did not complete

[CNUlover]

I finally got it to work. I just deleted it from all accounts on my apps
and rebooted my computer, tried it again and it worked. hours later. lol.
thanks!
Sarah Cathryne Garrett
Major-Communications
Minor: Political Science
CNU Class of 2017

[dymi]

hey superstahh, i'm encoutering the same problem as you did, what did you do to resolve it? please help!