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Band malfunctions

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‎02-09-2017 09:58 - last edited on ‎02-03-2019 14:40 by Moderator Alum

‎02-09-2017 09:58 - last edited on ‎02-03-2019 14:40 by Moderator Alum

CS tried to tell me that it was user error for my prong breaking causing my watch to fall off my wrist. That lead to the pebble (blaze unit) to fall out of the frame and shattering the screen. yes please tell me that i wanted that tiny piece of metal that holds the band in place to malfunction and break to where my units is shattered.  i love my watch but sorry the blaze needs to have a better system with the prongs or have some safety features that the unit cannot come out so easy. needs to have better protection in the frame. 

 

 

Moderator edit: subject updated for clarity 

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‎02-09-2017 10:45

‎02-09-2017 10:45

Hi there @ashell85. Good to see you in the Community Forums!

 

I'm sorry about the problem you had with your Blaze and thank you so much for taking the time to share your feedback in the Community!

 

Fitbit is always striving to make durable products and this helps us improve.

 

If you need help, let me know and I'll be happy to assist!

Ferdin | Community Moderator, Fitbit

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