Battery Died, Won't Charge Anymore

[Kadaan]

My battery died completely and I wasn't able to plug it in to charge for several days afterwards. Now when I plug it in, it shows "Clock Error: Go to the Fitbit mobile app and try another clock."

I went to the app and tried to change the clock face but it's not syncing at all. The last sync time on my phone is Nov 3rd; the day the battery died.

I left it plugged in all night in the charger but the battery is still completely dead. It only displays the error when I first plug it in.

I tried to reset it with the left button+bottom right button. It vibrates and after 7 or 8 seconds displays the fitbit logo, but then it goes right back to the Clock Error message.

I'm on Firmware Version 17.8.301.7.

[WendyB]

Sometimes doing the restart several times helps. I did it once 5 times before it really took.

If it does not help click on the gear at the top of forum and contact support.

[Rich_Laue]

Ive noticed my Blaze sometimes, when it eas very low, does not show that it is charging and after an hour still says empty. Removing it from the charger and placing it back in then will show that the battery is almost full, and works fine after that.

My thoughts are that after 20 minutes if it looks like it is not charging, remove and put it back in

[FerdinandFitbit]

Hey @Kadaan. Welcome to the Fitbit Community! 🙂

Thank you so much for your valuable advise @Rich_Laue @WendyB!

@Kadaan, if after following Rich and Wendy's suggestions your tracker still doesn't work, feel free to get in touch with the Support Team who will be happy to take a deeper look into this and help you getting back on track! Just explain what is going on with details and with the steps you've tried to resolve it.

Hope to see you back on track soon. Let us know if you need anything else!