Battery Issues

[JonWoo]

Good afternoon,

Like many others on this forum, I am also having battery draining issues. It seems my Fitbit Blaze won't hold a charge for more than roughly 8 hours when it used to be able to go for days without charge. I have to charge it twice a day now, once in the morning and again a couple hours before I go to bed so I can get my sleep results. When can we Fitbit Blaze users expect to see some resolution to this obviously prevalent issue? And what did the company do to make this happen all of the sudden to Blaze wearers? Seems like it started happening to everyone at the exact same time. Please resolve this issue soon!

Thank you,

Jonathan

[Bobbiesocx]

My fitbit blaze will suddenly not keep a charge more than a few hours. It is 1 and a half years old and I cleaned the back as it was described on the community page by the moderator. I am leaving it on the charger 2 hours as suggested by the same person. Any other ideas?

[AlejandraFitbit]

A warm welcome to the Community @JonWoo and @Bobbiesocx it's great to see you around.

Thanks for troubleshooting this by yourselves. @JonWoo, I would like to know if you have contacted our support team, have they offer you a solution for this?

@Bobbiesocx since the steps you tried didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

See you later. 

[JonWoo]

Good morning @AlejandraFitbit,

I spoke to someone on the Live Chat and they said they would pass my information on to the Support Team, but I still have not heard anything from them (it's been over a week). My Fitbit is getting worse and won't stay powered up long at all. It says the battery is dead, but when I put it on the charger it starts charging at 3/4 battery. I'm not sure what is going on with it, but it seems to be an issue for a large majority of Blaze owners. Can you assist in getting this resolved? It's very frustrating to look down and see that my Fitbit is dead 4 times a day.

Thank you,

Jonathan

[AlejandraFitbit]

Thanks for the information @JonWoo.

Since you have already a case open with our support team, I recommend waiting for their reply. I know they will be glad to help you out. Also, I would like to know if have you checked your spam folder? Maybe there is the reply from them.

Keep me posted. 

[JonWoo]

Good afternoon,

Yes, I have checked all of my folders. How long does it usually take for them to respond? My FitBit has become basically useless since it won't stay charged more than a few hours.

Thank you,

Jonathan

[AlejandraFitbit]

They don't take that long to answer @JonWoo. You mentioned that you contacted support via chat, can you please tell me which troubleshoot you tried with the advocate and what was the resolution given?

Hope to hear from you soon. 

[JonWoo]

Good afternoon,

The person I was messaging just said they looked into my account and saw that my Fitbit was indeed being drained at an extraordinary rate. Then, they said they'd pass my information off to the Support Team and I haven't heard anything since.

Thank you,

Jonathan