07-13-2017 15:35 - edited 09-20-2017 15:59
07-13-2017 15:35 - edited 09-20-2017 15:59
Fitbit Update: 09/3/2017
Our team is still actively investigating the root cause of this battery drain with Blaze and the Samsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life.
Fitbit Update: 08/14/2017
Hi everybody!
Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available.
As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.
Thanks for your patience!
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
09-20-2017 15:55 - edited 10-16-2017 11:27
09-20-2017 15:55 - edited 10-16-2017 11:27
Thanks everyone for your continued patience! I can confirm that our team has thoroughly investigated this Bluetooth connection issue between Blaze and the Samsung Galaxy S8/S8+. After the investigation on our end, it looks like Samsung will need to release an update to have this resolved.
You can share your voice on the Samsung Community here and here.
I really appreciate everyone's cooperation while this was being looked into. I know this has been frustrating but thank you for your understanding. Now that we have concluded the above, I'm going to close this thread. If any new issues come up, please start a new topic.
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
04-23-2017 12:51
04-23-2017 12:51
I changed phone, from Samsung Galaxy S6 to Samsung Galaxy S8 the other day, and after that Blaze "eats" battery like crazy.
Is there any setting I have missed, or can do?
Before I loaded the Blaze every 6-7th day, and now 1-2 day.
04-23-2017 15:17 - edited 04-23-2017 15:21
04-23-2017 15:17 - edited 04-23-2017 15:21
I'm having the same issue. Glad I'm not the only one but is there a fix for this problem?
I just got my S8 a few days ago and got it to sync, notifications aren't working but that isn't a big deal for me the issue of just charging my Fitbit Blaze around 5pm yesterday and within 24 hours the battery level is about half gone is a big issue.
04-23-2017 20:43
04-23-2017 20:43
I am having the same problem with my Blaze since I got my galaxy S8 plus. My Blaze has to be charged daily.
04-25-2017 09:06
04-25-2017 09:06
Glad to know I'm not the only one. I thought my blaze was crapping out.
04-25-2017 09:21
04-25-2017 09:21
My battery is barley lasting 24 hours now.... I am glad I am not the only person having this issue! I am also glad that I looked at the forums because I thought I did something to my blaze!
04-25-2017 10:40
04-25-2017 10:40
Same here - lasts about 36 hours since I switched to S8. Thought I needed a new one until I read this.
04-25-2017 11:41
04-25-2017 11:41
I'm having the same issue
04-25-2017 12:06
04-25-2017 12:06
Is there no response yet from FITBIT??? This is a real issue
04-25-2017 12:30
04-25-2017 12:30
I'm glad I'm not the only one I was ready to return my Blaze...
04-25-2017 16:33
04-25-2017 16:33
Same problem here. I got the new 7.8.401.3 firmware update at around the same time as I upgraded to the S8, so I am not sure which of the two is causing the 5ish day battery life to plummet to barely 2.
04-25-2017 19:18
04-25-2017 19:18
I just got my S8 the other day. I still can't get it to sync, and my Blaze started eating battery life as well. I heard there was an issue with compatibility, but some people have at least gotten their Blaze to sync. Maybe it's still a compatibility issue?
04-25-2017 22:59 - edited 04-25-2017 23:10
04-25-2017 22:59 - edited 04-25-2017 23:10
I'm having the same issue I called and they are sending me a new Blaze because they didn't understand the problem is that the Samsung S8 and S8+ have Bluetooth 5.0, I believe that is the problem. I'm 100% sure that a new Blaze is not gonna fix the problem. I started having issues since switching to the S8+. I also contacted fitbit on twitter to let them know of the problem, instead they sent me tips of how to save battery.????????
I recommend to keep telling them about this issue. I believe it can be fix with a software update.Bluetooth 5.0 is a new technology, The S8 is the only device that have it right now. keep a eye on it, if you use headphones or other Bluetooth devices chances are that the batteries will drain fast on them too, then Bluetooth 5.0 is the problem. if so then we will have to let Samsung know. if this is happening to fitbits there is a huge chance its happening to other devices
04-25-2017
23:08
- last edited on
07-12-2017
12:11
by
ErickFitbit
04-25-2017
23:08
- last edited on
07-12-2017
12:11
by
ErickFitbit
I emailed the support yesterday, and get this answer:
We appreciate the information you've provided and we are happy to help you with your Blaze's battery that is draining faster than expected
Upon checking, battery in your Surge can last up to 7 days and its affected by various factors and settings.
We provide tips for preventing battery drain:
If the charging instructions and battery preservation tips don't help -- meaning you're still seeing a rapid and unexplained battery drain -- please let us know and we'll investigate further.
We look forward to your response. Let u know if you have any additional questions.
So the only setting I "need" to change is the All-Day Sync. But if I turn it off, well I don't need the Blaze, I can buy a "android" smartwatch instead.
But yes, I also thinks is the Bluetooth that's it's the problem. But non other bluetooth device I have hasn't any problem. So I hope Fitbit can update the firmware and resolve this with just software update.
Moderator edit: format & removed agent info
04-25-2017 23:29
04-25-2017 23:29
That's not accurate.They copy and paste that.lol
That's is a generic answer to issues they have encounter so far. this is something completely new. Like I said before Bluetooth 5.0 is a new technology. Knowing as much as I know about technology my suspicions are:
1. Bluetooth 5.0 is not using enough power to send and receive the signal making the blaze work harder to communicate. 5.0 is suppose to use less more power than Bluetooth 4.1.
2. Hardware incompatibly, even though 5.0 is suppose to be backward compatible for some reason is not working the way it should. The solution will be getting a new Blaze with Bluetooth 5.0.
3.Firmware update to the S8 or Blaze to allow them to communicate which I believe is the more efficient and real way to fix the problem.
Well let hope they fix it soon, meanwhile what you can do is stop blaze from syncing to your phone all day. Turn off Always syncing and Always connected, you will have to sync them manually by pressing the refresh option on your fitbit app.
04-26-2017 15:25
04-26-2017 15:25
I got the Samsung S8+ on Friday and since then I have had to charge it 3 times. Before that it would last 3-4 days easily. This is definitely a issue! I also believe it is because of the Bluetooth 5.0 and I'm not sure if it is a Fitbit or Samsung issue. I just want it fixed. I'm so glad to hear I'm not going crazy thinking this is just me.
04-26-2017 16:19
04-26-2017 16:19
Yeah not good enough I'm afraid.
I went from an S6 Edge to the S8 with the EXACT same settings and I've had nothing but problems. It's draining the battery, GPS tracking either doesn't work at all or will only get 1 bar and then cuts out half way through a ride. Sometimes it won't re-sync unless I do a complete clear of the cache and re-install the app.
It also saturates the bluetooth bandwidth so much that it makes streaming media impossible, making the music cut out every 5 seconds or less. I thought it was an issue with Spotify until I narrowed it down to Fitbit.
Re-installed the app about 6 times, tried all sorts of different settings and nothing's worked.
I'm just going to use my work iPhone until the S8 issues are resolved, but I'm sure not everyone is lucky enough to have the option of a second phone to use.
Fix it Fitbit, nothing a customer can do will fix this issue!
04-26-2017 17:12
04-26-2017 17:12
Same here. Got the S8+ on Sunday, and I've had to charge every day since. This is getting very very frustrating, and I hope they fix it soon. I'm glad I came here so I know I'm not the only one.
04-28-2017 10:21
04-28-2017 10:21
I am glad to see that I'm not the only one having an issue. I purchase the S8+ on Tuesday. Fully charged my FitBit Wednesday afternoon (4/26) and It completely died today around 11:30 a.m. this morning (Friday, 4/28). No settings were changed, I haven't had any issues until I bought my new phone.
04-28-2017 20:16
04-28-2017 20:16
I'm having the same problem. Hopefully fitbit is listening and working on a fix. Got the phone Monday, everything started syncing Tuesday, and I've charged it twice between then and today, Friday.