Battery drain/Notifications - Samsung Galaxy S8/S8+

[AlessFitbit]

Fitbit Update: 09/3/2017

Our team is still actively investigating the root cause of this battery drain with Blaze and the Samsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life.

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Fitbit Update: 08/14/2017

Hi everybody!

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.

Thanks for your patience! 

[fourboltmain]

I am done with this thing. 

Not sure what is next, but it is obvious FitBit either doesn't care or doesn't have a clue. 

Garmin is probably next for me. 

[Skeelzy]

I've still got the S7. In the last couple of weeks I've had to charge my blaze every other day. Starting to thing it may be the update rather than my phone. 

[Zrocck94]

Their firmware update did cause issues as I had my s8 a week before the firmware update and it was fine. Try tuning those two off and see if it helps you any. 

[FXOjafar]

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@Zrocck94 wrote:

Their firmware update did cause issues as I had my s8 a week before the firmware update and it was fine. Try tuning those two off and see if it helps you any. 

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I don't see how disabling features helps matters.  

I'm just using my Tab S2 to sync for now. 

[Zrocck94]

Well it allows mine to get 6 days of battery on a charge and worth the trade off. If you are not willing to try it, why even waste time with the comment? 

[FXOjafar]

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@Zrocck94 wrote:

Well it allows mine to get 6 days of battery on a charge and worth the trade off. If you are not willing to try it, why even waste time with the comment? 

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Disabling key features of the device is not a fix. 

Battery life isn't the only problem either. Bluetooth streaming is also impossible with the device paired and the app installed.

[Skeelzy]

Does anyone know the email address for complaints? Can't seem to find it anywhere.

[Zrocck94]

I dont believe I ever said it was a fix. I said it allowed me to get 6 days on battery. I have said before that fitbit needs to fix the issue. But they won't. And as I have said previously, this is what has worked for me. So if you don't care to try it, then don't.

[FXOjafar]

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@Zrocck94 wrote:

I dont believe I ever said it was a fix. I said it allowed me to get 6 days on battery. I have said before that fitbit needs to fix the issue. But they won't. And as I have said previously, this is what has worked for me. So if you don't care to try it, then don't.

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Well, I'm jumping over to Garmin world. Voting with my wallet as it were. My Fitbit premium subscription will lapse.

[Zrocck94]

Great so that helps who on this forum? Exactly no one. As I said earlier just a waisted comment. 

[SunsetRunner]

Thanks but the main reason I bought it was for the heart rate monitor.

Sent from Yahoo Mail on Android

[SunsetRunner]

Try what? Buy a new one? I'm not the only one with this problem. So until they fix it, it would be a waste of money.

Sent from Yahoo Mail on Android

[SunsetRunner]

It helped me...they just offered to send me a new one. 🙂  now we will know if it's the new phone or the watch. I will let the nice people out there that had the same problem know how it turns out. You my friend seem to have some other issues to deal with.

Sent from Yahoo Mail on Android

[SunsetRunner]

https://contact.fitbit.com

[FXOjafar]

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@Zrocck94 wrote:

Great so that helps who on this forum? Exactly no one. As I said earlier just a waisted comment. 

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The comment isn't wasted if it stops another galaxy S8 series owner from buying a fitbit device. 

[Zrocck94]

Hey FXO, your comments and replies do not help anyone. My replies were to someone who had commented about battery drain. I offered what helped me with my battery drain. You are the one with issues pal. 

[AgileFox]

So, I've been watching this thread since I've moved over to the S8. A few thoughts and suggestions based on it:

1. Vote up the top comment. Let Fitbit know we want this handled.
2. Call fitbit support and get a replacement watch. Yes, we all know there is nothing wrong with your current watch, but at least you can have a watch all charged up when the one on your wrist quickly runs out of juice.
3. Yes, you can shut off features, but we all know it used to work with those features on and that is what we paid for.
4. Stop yelling at each other for trying to help, fitbit customer support is keeping annoyingly quiet on this one and they are the ones to talk to. That is not to say to be rude to customer support, they are just trying to read off the sheet and get you to say you are satisfied (see #2). 
5. As I said above, Fitbit is being strangely quiet here ... which leads me to believe it is out of their hands. This thread has too many comments not to have been seen. This is a known issue, whether they acknowledge it or not, which makes me believe it is not something they can fix. Samsung was the first one out with the new bluetooth version and others have suggested the relation. That leads me to believe either Samsung implemented the bluetooth stack out of spec or Fitbit did. If it was Samsung, I can imagine them being slow to fix an issue for their Gear 3 competition. I would also imagine Fitbit not pointing out that they can't fix it. If it is an issue with the Blaze itself and the bluetooth stack is embedded in the device, I can assume they would keep quiet until they have a fix (which may mean a new version of the Blaze.) 

I would love to hear a Fitbit rep stepping up to address this, but I doubt they will. Until then, get your spare watch and then cast your votes with your wallet.

[FXOjafar]

I don't think Samsung is even aware. I have my 3rd replacement S8 because of the bluetooth streaming issue and they were happy to replace them after trying software updates.

While I got my 3rd phone set up in store, a guy came in with the same problem and was also wearing a blaze. 🙂

[SunsetRunner]

I am sorry to hear that. Try reaching out to fitbit, they did right by me, finally. 

Sent from Yahoo Mail on Android

[Maino3196]

My battery on my blaze only lasts 24 to 30 hours maybe... What
gives????!!!!!