Battery drain/Notifications - Samsung Galaxy S8/S8+

[AlessFitbit]

Fitbit Update: 09/3/2017

Our team is still actively investigating the root cause of this battery drain with Blaze and the Samsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life.

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Fitbit Update: 08/14/2017

Hi everybody!

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.

Thanks for your patience! 

[penright]

Just received an email from tech support. 

There is a new version of fitbit app just loaded today (7/25/2017). 

They ask me to turn off some thing for my battery issue.But they thought that the version might fix my notification issue. It did not. I am curious if it fixes any of your battery drain issues.

Again, I have a blaze connect to a S8+. Not only do I have a battery drain issue, but also push notifications issue. 

I tried in steps, till the last thing I did ....
I unpaired the Blaze

uninstalled the app

restarted phone

rebooted blaze

reinstalled app

reconnect blaze.

Still same issues, although too soon to see effect of batter drain.

[Julie7710]

Hello everyone I did what tech support said to do the update and turn my
phone off then on again I start getting the notification still have problem
with the battery drain. I just charge it every 2 days .

[penright]

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@Julie7710 wrote:
Hello everyone I did what tech support said to do the update and turn my
phone off then on again I start getting the notification still have problem
with the battery drain. I just charge it every 2 days .

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 Were your notification not working before? 

[Julie7710]

Yes my notification was not working

[Roudie]

I did this and my notifications have come back.



Sent via the Samsung Galaxy S8+, an AT&T 4G LTE smartphone

[penright]

Mine doesn't,  never  ever has,  I am starting to think I do have a hardware issue . 

[SunsetRunner]

This makes sense. I went from 4 days of battery life to 36hours when I upgraded my phone to the galaxy S8

[habaspa]

Although early days, how is that update looking that was released today? I have a Galaxy S8 and a fitbit blaze sitting unopened in the box and I'm hesitant to open it till I see how this progresses. In Australia, the moment seal is broken I cant take it back. Hoping the update of fitbit app that was uploaded today corrects the issues. 

It appears that some are now receiving notifications ok. My larger concern is the battery life. 

[Erind97]

I got a Samsung S8 2 weeks ago and since then my Blaze won't keep a charge. Yesterday it only lasted a few hours then went dark. After charging it again, it still doesn't have anything on the screen. The green lights still flash, but nothing will show on the screen and it won't track on the app.

[peaks]

well it seems the app update hasn't worked, how about looking at an update for the blaze 

this is now getting to the point were i will be looking at contacting trading standards with the "not fit for purpose" line 

shame really as been a customer for over 3 years 😞

[habaspa]

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@peaks wrote:

well it seems the app update hasn't worked, how about looking at an update for the blaze 

this is now getting to the point were i will be looking at contacting trading standards with the "not fit for purpose" line 

shame really as been a customer for over 3 years 😞

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I am truly amazed at the fact one of the 'leading' brands in fitness trackers can't have the decency to atleast reply to this post and respect their loyal customers that are keeping their organisation afloat. 

There was a single post acknowledging the issue and that it will be worked on then nothing since. Very disappointing. 

[Johnny_Tapia]

Still nothing for me. Notifications still don't work and the Blaze battery drains quickly and only last a little more than a day (so I basically charge it every night before bedtime).

Lame...it's been months and nothing. What's more irritating is that they added it to their "Supported Devices" list, but none of the issues have gone away.

[penright]

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@Johnny_Tapia wrote:

Notifications still don't work

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Did you try the new fitbit app dated yesterday (7/25/2015)?

There are some here that seem to fixed the notifications, but it did not mine. I trying to see if I have bad hardware.

[Johnny_Tapia]

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@penright wrote:

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@Johnny_Tapia wrote:

Notifications still don't work

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Did you try the new fitbit app dated yesterday (7/25/2015)?

There are some here that seem to fixed the notifications, but it did not mine. I trying to see if I have bad hardware.

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Yep, I have that update. I spent an hour with tech support this morning AFTER downloading that update, and still nothing works.

[penright]

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@Johnny_Tapia wrote:

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Yep, I have that update. I spent an hour with tech support this morning AFTER downloading that update, and still nothing works.

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I wonder why some work and others don't. 
Curious, I assume your phone is S8+? Blaze version 17.8.401.3.

I wonder what is different between you and I vs @Roudie and @Julie7710 for example. Looks like the app update fixed them. But going through the thread, it looks like some worked before the 7/25/2017 app update. There has to be a link that we are missing.

[SunsetRunner]

Did you call them back and ask why the new replacement doest work? I just got mine as well and i knew, before them sending it, it would not fix the issue and said as much. Guess I was right. Not bothering with setting it up...waiting for a proper fix either by Fitbit or Samsung.

[stuchil]

I had been really impressed with my fitbit Blaze battery life. Could comfortably go for days with my old Alcatel android 5.0.  I upgraded my phone to a Samsung S8 with 7.0 android and i immediately saw my battery life drop to 24 hours or less. So disappointed ....  Had been loving the life on the Blaze.

Wasn't aware of the correlation with the phone upgrade until I came across this forum, but it ties in directly with when i updated and transitioned phones.

I can only assume the Samsung S8 has higher power bluetooth requirements and that is driving the problem.

[Maartje]

I just started having the same problem with the S6. So I don't have the S8 but the same problem still occurs. Won't sync either

[FitForLife8]

I have an S8+ with the unlocked firmware that does not have this issue. I do have notification issues for a while until I

1. Turned off blaze.

2. Disable bluetooth on phone

3. Force close fitbit app

4. Restart phone.

5. Turn on phone bluetooth.

6. Turned on blaze 

7. Start fitbit app.

Hope this helps someone.

[mbs_SE]

Well, nothing new under the sun, same poor battery time still on my Fitbit Blaze, 24-48 hours max is my battery time.
After replacing my Blaze a couple of times, and also reinstallation of the app, I have learned that notifications takes a few hours (sometimes up to a day) before they works like they should again.
I have bought a lot of accessories for my Blaze over the year I have owned it, so I'm not in the mode to buy a new smartwatch right now.
What I want most of all, is to have the 6-7 day of battery time back, at least 5 days. 

Come on Fitbit, give us a new firmware for the Blaze, do some magic to the battery time!

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