Battery drain/Notifications - Samsung Galaxy S8/S8+

[AlessFitbit]

Fitbit Update: 09/3/2017

Our team is still actively investigating the root cause of this battery drain with Blaze and the Samsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life.

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Fitbit Update: 08/14/2017

Hi everybody!

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.

Thanks for your patience! 

[Roudie]

I'm glad to see it's not just my blaze.   I hope they have a fix soon. 

[Dieselbug]

Me too! I never associated with a new phone, but the timelines match up. Glad I'm also not the only one who felt paranoid about my Blaze failing!

[scubasuenc]

It is definitely the phone and not the Blaze. As soon as I switched from my old note 3 to a galaxy s8+ the battery life went from a week to a day. I have a galaxy s7 for my work phone, so I switched from the s9+ to the s7, and better life went back to a week.

My BF is not so lucky to have a second phone to use, and I really would prefer to use my personal phone rather than my work phone. I hope FitBit have this resolved soon.

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@Roudie wrote:

I'm glad to see it's not just my blaze.   I hope they have a fix soon. 

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[DoeBoy]

Glad I found this thread. I was looking for threads on, "Blaze no longer holding a charge."  But I realize that THIS is actually what's happening.

I just got a new Galaxy S8+ and now my Blaze is dying just a little over a day...

If I wanted a watch that only held this much of a charge, I would have gone with an Apple Watch.

[JFarrisTX]

I'm barely getting 24 hours out of mine with the S8+    Any clue when this will be resolved?

[SunsetRunner]

My husband and I are are charging our Fitbit Blaze every other day too.  It started within the past month and look forward to seeing the problem resolved soon.

[JFarrisTX]

I got mine the same day as the firmware update so I don't know what caused it but hoping it's fixed too. 

[ShortNinja]

Same thing is happening to me - New s8 Phone + new update from fitbit = Blaze not holding a charge for more than 24 hours. Also, when you search on Google and this thread comes up, it's marked as "solved" ...yet it doesn't appear to actually be solved. Did I miss the fix on here? Was someone able to fix this issue? Best of luck you guys!

[Zoe74]

I'm having the same issue and it is really frustrating

[FXOjafar]

No syncing or Bluetooth issues with my new Garmin Fenix 5. Maybe fitbit needs to ask Garmin how to fix it? 

[Gus424]

No solution in site still charging 1-2 days but learning to just deal with it.



Sent from my T-Mobile 4G LTE Device

[JFarrisTX]

Seriously?  Get off the fitbit help forums with that mess man. If you can't be helpful why even say anything?

[Lmrangel]

I am having the same problem but I do know have a S8 I have an S7. I am having to charge my Blaze every 18 hours.

[SunsetRunner]

So I had chatted with someone from the Fitbit team, and after testing my battery issue, they said I needed a new Blaze. When they advised that I had to pay for a new one, as my 1 year warranty expired, I had to make reference to this thread, and they weren't even aware of this chat or the response given by the AlessFitbit. 

At the end, they still said its not a Samsung issue, its my blaze and it needs to be replaced. Extremely unhappy with this. They also said to turn off: all day sync, suggested I turn off my notifications and limit the use of music controls and the daily step reminder. So then at the end of this...what is the purpose of the Blaze then? Why add all these features when the battery wont hold. 

Of course I told them that from the year I've had the blaze, I've been actively using all these features and the blaze battery held for 5 days. It was just until this past Friday when I got my new Samsung 8+ did the blaze battery start dying. Again...they said I need to replace my blaze.

Are they not listening to us? Do I, as a customer, no longer matter? Are they going to acknowledge this and make it compatible? Are they going to keep us in the loop? Are the agents going to be told about this issue and provide better solutions other than 'You need a new blaze ma'am/sir'

[glenstrek]

Did you reconnect both Blazes or just one? Blaze or Blaze Classic? I deleted both on my cell and now I can't reconnect!

@Triathl-KW wrote:

Hey blazer user.  I went into my blue tooth connections and found two blaze connection points.  I unpaired everything on my phone did reboots on my phone and fitbit blaze. Then paired them.   So far so good! 

I've removed both Blazes, rebooted and now I can't connect. Did you repair both connections or just one?

Moderator edit: content.

[Roudie]

Hi, I hadn't tried that yet. Thanks for the tip!



Sent via the Samsung Galaxy S8+, an AT&T 4G LTE smartphone

[Roudie]

Wow! I just bought my blaze about 7 months ago. I only use it for my heart rate & sleep patterns as well as step counts



Sent via the Samsung Galaxy S8+, an AT&T 4G LTE smartphone

[kat3dy]

OMG I am literally going through this EXACT same thing.  I am so upset and frustrated!!!!!!!  I

[penright]

I have a S8+ and not only do I have the battery drain issue, but alerts are not pushing to the phone.
Are these related?

[maggieb69]

On page one of this thread fitbit have put a notice:

07-13-2017 15:35 - edited ‎07-13-2017 16:36

Hi everybody!

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

Thanks for your patience! 

[maggieb69]

Hi everybody!

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

Thanks for your patience!