I am so disheartened by the Fitbit company. How can they think my 16 month old Fitbit needs to be replaced? Are the Blazes only good for a year?
They are not listening to us!
Here is the email response I got from the Fitbit team after having the same issue as everyone on the thread...
Thank you for providing us with the requested information.
We would like you to know that warranty covers devices which experience manufacturer defects, up to 365 days from the date that the original tracker was purchased, and it's not renewed with replacements. Taking this information into consideration, we have confirmed that your original Blaze was purchased more than 365 days ago.
Although our records show that your Blaze warranty expired on March 2017, we will look into finding the best available options.
We know how important the Fitbit experience is for you, and we'd love to keep working together towards your goals. What we can do for you, is offer you 25% discount towards the purchase of any tracker on . This is a great opportunity to get our newer models, which are the result of our customer's feedback, and have massive improvements to design, features, materials, durability and comfort. Trackers like Alta HR, Charge 2, Flex 2, Alta, Blaze, have interchangeable bands, which is really cool, as you can change your bands if you like to go outside of the routine.
Also, trackers like Blaze, Charge 2, Alta HR, have a new cool feature, sleep stages, that tracks sleep in a very detailed an innovative way. We want you to have a tracker that suits your needs and lifestyle, exploring other options might be a very good idea, all of that with a renewed warranty.
In addition, we’d like to share with you that with this 25% credit you'll also get:
- 45-day money back guaranteed.
- One year limited warranty.
- Free shipping.
Our main goal is your wellness, please let us know what's your decision. Any questions about our products and services, don't hesitate to reach out to us, we'd be more than happy to assist you Dyana.
Copied from another member:
So I had chatted with someone from the Fitbit team, and after testing my battery issue, they said I needed a new Blaze. When they advised that I had to pay for a new one, as my 1 year warranty expired, I had to make reference to this thread, and they weren't even aware of this chat or the response given by the AlessFitbit.
At the end, they still said its not a Samsung issue, its my blaze and it needs to be replaced. Extremely unhappy with this. They also said to turn off: all day sync, suggested I turn off my notifications and limit the use of music controls and the daily step reminder. So then at the end of this...what is the purpose of the Blaze then? Why add all these features when the battery wont hold.
Of course I told them that from the year I've had the blaze, I've been actively using all these features and the blaze battery held for 5 days. It was just until this past Friday when I got my new Samsung 8+ did the blaze battery start dying. Again...they said I need to replace my blaze.
Are they not listening to us? Do I, as a customer, no longer matter? Are they going to acknowledge this and make it compatible? Are they going to keep us in the loop? Are the agents going to be told about this issue and provide better solutions other than 'You need a new blaze ma'am/sir'
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