07-13-2017 15:35 - edited 09-20-2017 15:59
07-13-2017 15:35 - edited 09-20-2017 15:59
Fitbit Update: 09/3/2017
Our team is still actively investigating the root cause of this battery drain with Blaze and the Samsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life.
Fitbit Update: 08/14/2017
Hi everybody!
Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available.
As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.
Thanks for your patience!
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
06-11-2017 13:16
06-11-2017 13:16
I am done with this thing.
Not sure what is next, but it is obvious FitBit either doesn't care or doesn't have a clue.
Garmin is probably next for me.
06-11-2017 13:44
06-11-2017 13:44
I've still got the S7. In the last couple of weeks I've had to charge my blaze every other day. Starting to thing it may be the update rather than my phone.
06-11-2017 13:57
06-11-2017 13:57
Their firmware update did cause issues as I had my s8 a week before the firmware update and it was fine. Try tuning those two off and see if it helps you any.
06-11-2017 14:02
06-11-2017 14:02
@Zrocck94 wrote:Their firmware update did cause issues as I had my s8 a week before the firmware update and it was fine. Try tuning those two off and see if it helps you any.
I don't see how disabling features helps matters.
I'm just using my Tab S2 to sync for now.
06-11-2017 14:44
06-11-2017 14:44
Well it allows mine to get 6 days of battery on a charge and worth the trade off. If you are not willing to try it, why even waste time with the comment?
06-11-2017 15:17
06-11-2017 15:17
@Zrocck94 wrote:Well it allows mine to get 6 days of battery on a charge and worth the trade off. If you are not willing to try it, why even waste time with the comment?
Disabling key features of the device is not a fix.
Battery life isn't the only problem either. Bluetooth streaming is also impossible with the device paired and the app installed.
06-11-2017 15:35
06-11-2017 15:35
Does anyone know the email address for complaints? Can't seem to find it anywhere.
06-11-2017 15:58
06-11-2017 15:58
I dont believe I ever said it was a fix. I said it allowed me to get 6 days on battery. I have said before that fitbit needs to fix the issue. But they won't. And as I have said previously, this is what has worked for me. So if you don't care to try it, then don't.
06-11-2017 16:01
06-11-2017 16:01
@Zrocck94 wrote:I dont believe I ever said it was a fix. I said it allowed me to get 6 days on battery. I have said before that fitbit needs to fix the issue. But they won't. And as I have said previously, this is what has worked for me. So if you don't care to try it, then don't.
Well, I'm jumping over to Garmin world. Voting with my wallet as it were. My Fitbit premium subscription will lapse.
06-11-2017 16:13
06-11-2017 16:13
Great so that helps who on this forum? Exactly no one. As I said earlier just a waisted comment.
06-11-2017 19:31
06-11-2017 19:31
06-11-2017 19:34
06-11-2017 19:34
06-11-2017 20:41
06-11-2017 20:41
06-11-2017
20:47
- last edited on
09-26-2017
18:34
by
MariamV
06-11-2017
20:47
- last edited on
09-26-2017
18:34
by
MariamV
06-11-2017 23:04
06-11-2017 23:04
@Zrocck94 wrote:Great so that helps who on this forum? Exactly no one. As I said earlier just a waisted comment.
The comment isn't wasted if it stops another galaxy S8 series owner from buying a fitbit device.
06-12-2017 05:16
06-12-2017 05:16
Hey FXO, your comments and replies do not help anyone. My replies were to someone who had commented about battery drain. I offered what helped me with my battery drain. You are the one with issues pal.
06-12-2017 05:59
06-12-2017 05:59
So, I've been watching this thread since I've moved over to the S8. A few thoughts and suggestions based on it:
I would love to hear a Fitbit rep stepping up to address this, but I doubt they will. Until then, get your spare watch and then cast your votes with your wallet.
06-12-2017 06:11
06-12-2017 06:11
I don't think Samsung is even aware. I have my 3rd replacement S8 because of the bluetooth streaming issue and they were happy to replace them after trying software updates.
While I got my 3rd phone set up in store, a guy came in with the same problem and was also wearing a blaze. 🙂
06-12-2017 08:50
06-12-2017 08:50
06-14-2017 03:41
06-14-2017 03:41