Here is what they told me.
As we've further checked our system, we've confirmed that your Blaze was connected to this email address since August 28th of 2016 and with this, it's beyond by our 1-year Fitbit warranty. For more information about our warranty policy, please check the link here: https://www.fitbit.com/legal/returns-and-warranty .
Although your Blaze is not covered by our warranty, we want to keep you in the Fitbit family and working toward your goals. Please accept a discount toward the purchase of any one of the following devices on fitbit.com (subject to availability):
- 25% discount: Alta HR, Inspire, Inspire HR, Charge 3, Ionic and Versa
- 40% discount: Versa Lite Edition Marina Blue and Mulberry.
You'll receive a separate email with the discount once you reply back to this email. The email will include a link you can click in the next 30 days to shop fitbit.com. The discount is automatically applied at check out.
As a side note, here is also the link wherein you can compare the features that we have for each of the Fitbit trackers and watches that we have here in Fitbit: https://www.fitbit.com/compare .
We do hope to hear from you soon. Please let us know if you have additional questions and we'll be happy to assist you.
Here is my response.
Thank you for your quick response. I am however very disappointed in your answer. Giving me a discount on another product that doesn't last more that 3 years in not what I want. If you really want me to " stay in the fitbit family you should fix my existing blaze or send me a replacement. I will not be buying another one of your Fitbit products just to go through this again an a couple of years. I feel you should stand behind your name and product. I see many people on the Fitbit forums with the same issue and many of them are "Leaving the FitBit family" to go with a different brand. I really like my blaze but if you are not willing to help me fix it or replace it I will be leaving the family as well. I will also be adding my comments to social media and the fitbit forums about a $200.00 dollar product that doesn't last more than 2 years.
