Battery lasting only 20 hours

[POC13]

I'm on my second fitbit only had it 5 days and it's only lasting 20hrs after a full charge i like the app and the blaze was good for the money it costs it shouldn't be having these problems .

Moderator edit: subject updated for clarity 

[FerdinandFitbit]

Hey there @POC13. Great to see new faces around! 🙂

I'm sorry you're having problems with the battery on your Blaze 😕

The battery on your Blaze should last for at least 5 days with a regular usage. What I can recommend right now, is charging your Blaze until the battery is full and then, put it back on and sync it. Use it as you would normally do and make sure to sync it every now and then. Once every one or two hours would be fine and that way, when it runs out of battery, feel free to get in touch with the Support Team for them to take a look and they will be able to notice in the logs how the battery was behaving and they'll be happy to help you out with this. Even if it's the second tracker, I'd say this shouldn't happen again.

Good luck and let me know if you need more help!

[Emmad123]

At least you are able to charge it!, I was bought one for christmas yesterday by my husband and it wouldn't charge at all, took it back today for a replacement and the same thing. Complete Junk. Going to go with a better quality manufacturer tomorrow like Motorola, Apple or one of the others. 

[FerdinandFitbit]

Hi there @Emmad123. Welcome to the Community!

I'm sorry you're having problems to charge your Blaze. Have you tried different USB ports or maybe a wall adapter to see if that works? Are you not seeing anything at all on the display and are you making sure that the metal prongs on the charging cradle are aligned with the metal contacts on the back of the Blaze module?

If you're still having problems with this, I can recommend testing the one you get at the store to make sure it will charge properly or to get in touch with the Support Team for them to help you out with this.

Let me know if you need more help!

[SunsetRunner]

Perhaps adding some information would be helpful- 

what phone OS are you syncing to? Do you have all day sync turned on?

Have you tried rebooting the device and checking to make sure you have up to date firmware?

I am easily able to get several days out of my Blaze with notifications and all day sync on. This said, I generally pop mine on the charger for 20 min while I shower and it never runs out.

[Emmad123]

See the other thread https://community.fitbit.com/t5/Blaze/2nd-Fitbiz-Blaze-and-neither-charge/td-p/1713085 It explains we tried everything, the junk doesn't even charge. We are going with a reputable company tomorrow instead of the market level selling scam artists who sell junk.

[sb2014]

I don't agree that it is junk.  We purchased six of them for xmas and not one single problem. 

[SunsetRunner]

@Emmad123 

I have been a Fitbit user for several years and have always found the company to stand behind their products. Have you tried contacting support? I would give them a call and see what they suggest- can't hurt.

[Emmad123]

It's been taken out of the box showing Fitbit set up so when I've tried setting it up using PC it found tracker but said the battery was low and to charge it. I did what it asked and connected it to the charging doc but it didn't display a battery to say it was charging so I assumed the charging port wasnt working correctly so I took it back to the shop and swapped it only for it to do the same thing. It's been frustrating to say the least, another trip to the shop I think

Emma Davies

[NIKFRASIERX]

I had exact same problem.  Customer support has a work around to get it started.  I just have to wait 2 hours to see if it all worked.

[tanorth]

Have you had any luck with customer support & the "work around" to fix the charging problem?

[FerdinandFitbit]

Ok, I think I see what is going on here @Emmad123...

If your Blaze is brand new, you will not see a battery icon on the display showing that it's charging. What you will see is the "fitbit.com/setup" message. It should vibrate when plugging it to any USB port though. You should then leave it charging for about an hour at least and after that attempt to set it up.

If that doesn't work, you can try to restart it. For this, put it in the frame making sure that the buttons on the frame align with the buttons on the little module and when it's in, press and hold the left and lower right buttons for 10-12 seconds, This will make the tracker to reboot and after that try to set it up again or leave it charging for about 30 minutes and try to set it up again.

@NIKFRASIERX @tanorth, good to see you here also! 🙂 You can try my suggestion and see if that works for you.

Let me know how it goes!