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Battery life

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‎03-26-2018 09:59

‎03-26-2018 09:59

Wife’s blaze loses power 12-18 hours after charging

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2 REPLIES 2

‎03-26-2018 10:24

‎03-26-2018 10:24

Mine has been doing the same thing since DST began. Tried rebooting several times to no avail.

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‎03-26-2018 10:38

‎03-26-2018 10:38

Hi there guys @Bailie288 @RS8203, great to have you in the Community Forums! 🙂

 

@Bailie288, The battery on a Fitbit Blaze should last for at least 5 days with a regular usage. If it's lasting less than that, there is a problem with the battery for sure. I can recommend asking her to put the tracker to charge and once it's fully charged, take it off the cradle and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this so that the battery levels are recorded on the app logs and once the battery dies, have her contact the Support Team or make a post here on the Community from her own account so that our team can have access to her information and that way, they will take a closer look and then we can move forward with other options to get her back on track.

 

Now, in your situation @RS8203, I've  gone ahead and escalated your case to the Support Team for them to take a deeper look and proceed with the available options to get you back on track as well. Please keep an eye on your inbox for further instructions and anything else, I'm here to help!

 

Let me know if any of you need more help with anything.

Ferdin | Community Moderator, Fitbit

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