12-07-2017 09:00
12-07-2017 09:00
I have had my Blaze since the end of July 2017. When I first got it, my battery lasted for about a week. After about a month I noticed that my battery life was getting shorter and shorter. Yesterday it didn't even last a full 24 hours, even after being on the cradle for the full amount of time. I've even turned off my Bluetooth and All Day syncing features in an effort to make it last a little longer. I've also had trouble syncing my Blaze. I've tried all of the Troubleshooting techniques that are listed and they would help at first but now every time I try to sync my Blaze I end up having to delete it from my app and set it up again to even get it to pick it up. I don't feel like it is keeping an accurate representation of my fitness goals because I've had to take it off early to charge it or even lost data due to inability to sync. Finally I cannot get it to update, no matter how many devices I try to sync it to. I had my Charge for almost 2 years and had no problems with it at all. I loved the Blaze at first but lately I am very disappointed. I don't feel like 4 1/2 months is long enough to have a product that has this many issues. I am hoping that Fitbit will make it right so that I can have a reliable product that will keep up with my busy lifestyle.
12-07-2017 11:35
12-07-2017 11:35
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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