Beats per minute doesn't work

[KarlS52]

Set up Blaze today and everything works except the BP. What's wrong?

Moderator edit: subject updated for clarity

[WendyB]

What BP?  I see it as Blood Pressure.

If thats the case it doesnt have that.

[KarlS52]

Sorry--I mean pulse. The heart thingy is simply blank.

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[TechJunkie]

I am by no means an expert on the Blaze but have you checked in the app to be sure the heart rate monitor is turned on?  It should be set to auto by default if I rememer right.  If it somehow is turned to off it would have to be turned to on or auto.  

[KarlS52]

Thanks!


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[WendyB]

Have you turned it on under settings?

Click on the gear in the dashboard and go to settings. Click on your device Lefthand side and scroll down until you see it. Use the Drop down to Select Auto.

It will need to sync before it takes place.

[KarlS52]

Still does not work. When I turn it to "on" the little red heart pulses, but shows my resting heart rate from this morning. I am going to work out soon, maybe that will kick start it! Thanks for sharing.

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[litetaker]

Do you see the green light pulsing on the back of the Blaze? Also, are you wearing your Blaze tight enough? Make sure your wrist is clean and dry, that the back side of the Blaze is clean and dry and try again. Also, check your Fitbit app or the dashboard online to see if it is indeed recording data but not displaying it on the watch. Sometimes, it doesn't display anything on the watch if it doesn't have a good enough measurement to show at the time you request it on the device, but it does record it otherwise.

[KarlS52]

Thanks! I have turned it on, both "auto" and "on", without success.

[KarlS52]

Thanks! The green lights are pulsing like crazy. Still nothing.

[litetaker]

Did you see any data being recorded on your dashboard online? If not, then you likely have a defective piece. Otherwise, for some odd reason you are unable to see the reading live on the device though it is recording the data. In which case, that may still be some defect, although probably a software issue.

[WendyB]

Please contact support someting is wrong

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[KarlS52]

Thanks. It is recording everything but my pulse.

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