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Beyond aggravated and frustrated

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‎12-29-2017 04:44

‎12-29-2017 04:44

Got a fitbit blaze for Christmas. After a day and a half of messing around with it, find out it is not compatible with my phone (LG Stylo 2) so I took it back to the store to see if I could find a device that would sync with my phone. Best buy was no help so I ended up returning it. Should have done some research a head of time because after returning it I found out i can use it with my computer. So went back and re-purchased it. Now my issue is that my computer is not syncing with the blaze not to mention it took me forever to get it to pair with my computer. Why is the blaze not syncing with the computer?????

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6 REPLIES 6

‎12-29-2017 04:50

‎12-29-2017 04:50

It depends on what computer / OS you are using.

 

If you are running windows 10 you shouldn't have an issue using the fitbit app as long as your computer has a recent version of bluetooth. 

 

If you are using an earlier version of windows then the app won't be available and you'll need to download the fitbit connect software. The problem with this is that it will require a fitbit wireless dongle which doesn't come with the Blaze.

 

If you are using a Mac you'll need to download the fitbit connect software but this should work with the Mac's own bluetooth.

 

The process is documented here: https://help.fitbit.com/articles/en_US/Help_article/1873/

 

How far through the setup are you getting?

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‎12-29-2017 05:03

In response to SteveH

‎12-29-2017 05:03

I have Windows 10. I have the app setup and also paired the blaze with my computer. But when I go to sync it (i.e. to update the face of the watch) it says finding tracker and nothing happens

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‎12-29-2017 05:06

In response to heather11681

‎12-29-2017 05:06

The pairing step isn't normally part of the setup process (the connection should be via the app rather than the bluetooth settings). It might be worth deleting that connection and trying again

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‎12-29-2017 05:08

In response to SteveH

‎12-29-2017 05:08

I guess I will try it again. But I have tried doing it that way numerous times and it was not syncing. So I went in and did it through pairing. 

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‎12-29-2017 07:59

In response to heather11681

‎12-29-2017 07:59

It is still not syncing with my computer. 

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‎12-29-2017 08:03

In response to heather11681

‎12-29-2017 08:03

I'm hoping that someone else has an idea as I'm not sure what to suggest.

 

I did have the same problem with an old windows 10 PC and in my case the inbuilt Bluetooth would not connect with the fitbit. I had to disable the built-in bluetooth and use a fitbit wireless dongle instead. Unfortunately the Blaze does not come with a dongle so I hope that's not the case here.

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