Black Dot on Screen.

[JoshThet]

  A black dot/blob has appeared on my Blaze screen. How do I go about getting this fixed plz? I am thinking that it could be water damage. I don't even know if it is repairable...

[DavideFitbit]

Hello @JoshThet, it's good to see you around in the forums for the first time, welcome. 

I'm sorry to see that you've been experiencing difficulty with the screen of your Blaze. Before considering other options, please make sure that you've tried to restart the device following the steps described here. This has been useful to other users who have experienced something similar.  

Please keep me posted on the outcome. 

[JoshThet]

Hello Davide. I shut down my Fitbit and turned it back on again. The black blob is still there. It looks like the Blaze screen is damaged internally. 

[Tmatts75]

Mine is as well, I have 3 internal dots. And Fitbit customer support has done nothing for me! I am so done with Fitbit!

[DavideFitbit]

Thank you for confirming that you already tried the troubleshooting steps @JoshThet. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Thank you for all your feedback provided, I'm sorry to see that you've been having this inconvenience with your Blaze as well @Tmatts75,  I've sent your information to the Customer Support team, but was informed that you already have a case created or that you already got in touch with them, and it seems they're still providing you assistance with this. I hope everything goes well. 

Keep me posted on the outcome. 

[Amandanewhart6]

Did your screen get worse? Or how long did it last? I have this black spots on my screen.....

[Tmatts75]

There still there😫
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[Amandanewhart6]

Bummer.....but it still works and hasn’t gotten any worse?

[Tmatts75]

Still works hasn’t gotten worse
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Sent from Gmail Mobile

[DavideFitbit]

Thank you for sharing this information @Amandanewhart6, could you please confirm if you already tried all the steps listed here to complete the restart procedure? This has been useful to other users experiencing something similar. 

Thank you for the update @Tmatts75, could you please confirm if you received a response from Customer Support about this? 

Keep me posted. 

[Amandanewhart6]

Yes I did try this a couple of times, it didn’t do anything

[DavideFitbit]

Hello @Amandanewhart6, thank you for your reply and confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

Let me know about the outcome.