Black dots and lines on Fitbit Blaze display

[SunsetRunner]

My Blaze was bought in August 2018. I notice that black dots and lines are forming at the bottom of the screen. How do I get rid of these or is it a permanent problem that will probably get worse?

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @SunsetRunner, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that these dots and lines are showing up on your Fitbit Blaze. I'd like to help you out!

Have you tried by any chance to give your Blaze a restart and see if that helps? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

If the lines and dots are still there after restarting your tracker, feel free to let me know and I'll be happy to provide more assistance.

[spoonjay]

hello,

this is also happening to me, I have a blank screen with a line of dots at the bottom, battery is fully charged and I was able to sync yesterday, tried factory reset and it vibrated and the icon appeared, but when I put blaze back in wristband it went blank

is this critical or what can I do further to make it work?

[SunsetRunner]

Hi, I tried rebooting it which I think I did properly but the black pixels along the bottom of the screen are still there. I can still use it but I expect that it will get worse as time goes on.

[SunsetRunner]

Hi,

I am still not satisfied with the screen on my Fitbit Blaze. I bought it from Argos. Do I return it to Argos or should I send it back to Fitbit? If so, where.

[SunsetRunner · Accepted solution]

This is now resolved. I took it to Argos but they said I should phone Fitbit Customer Support. I phoned them and they talked me through some resets but it didn't resolve it. I was then asked to send a photo of the screen to Fitbit. They replied and told me that a replacement would be sent out. I am just waiting for the replacement to arrive. Very impressed with Customer Support

[Memeep]

Same happened to me. Followed this advice and rebooted. Worked instantly. Thanks..!!👍👍👍

[SunsetRunner]

I took mine back to Argos. They said I needed to contact Fitbit Customer Support. I phoned them and they tried talking me through some steps to reboot the Blaze. Tried a few things that they suggested, nothing worked. I then had to send a photo of the screen to Fitbit. They looked at it and agreed that it needed replacing. They sent what they call a new Pebble (the bit that goes into the strap). I now have a new "Pebble" and it is all ok. Very quick response from the Fitbit Customer Service and Fitbit themselves. Good service. I just hope this screen stays ok.

[Squeakypigg]

I've got the same issue now! I'm also from Northwich (as Dave's username suggests) and I got mine from Argos in January 2019. I've now got dead pixels at the bottom of my screen and in the bottom left corner. I've tried restarting it as above and it's not worked. I've already messages customer service but just waiting on a reply ... I hope they can help 😞 I love my Fitbit but it was quite expensive and I don't have the sort of money to replace it 😞

[SunsetRunner]

Squeaky,

As my earlier post. I got sent a new "Pebble" as they call it. This was in February. 3 months on, still ok. I can't fault the customer support team. A bit of a faff trying to take a photo of the fitbit with the screen background that shows the dead pixels and they want the logo showing. I managed it though so I'm sure you can.

Good luck.

Dave

[Squeakypigg]

Ah okay! I sent a message to them last night with a picture of it, so fingers crossed! 

[SunsetRunner]

Hi,

I had to send a photo with a card with my name and a date and maybe a code or something that they gave me plus it needed to see the fitbit logo all on the photo. My problem was that the screen was worse with a green background but with the logo I think it had a dark background. When I zoomed in on the photo though it was still clear that there was a problem with the pixels. You need to send a photo after they give you the instructions on what is needed.

Dave

[Amandanewhart6]

I have black spots on the bottom of my blaze screen. Does anyone have any idea how long it will last?? It’s probably and year and a half old....I see they have a sale on the Versa lite but If this one last a while longer I should just use it 

[SunsetRunner]

Hi,
Mine was changed under warranty. If they hadn’t done then I’d have just ignored the dots (they were near the bottom of the screen).
No idea how long the fitbit blaze will last. I’d say if it was say £100 ish then I’d want it to last a couple of years, sort of £1 a week.
Not sure whether the dots will get worse or just stay as they are either.

Sent from my iPhone

[Amandanewhart6]

Thanks for your reply, yes I agree about lasting 2 years! It has had some black dots for a while so maybe I’ll just hold out, they will probably have a sale another time 🙂