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Black screen and restart not working

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‎10-21-2017 13:21 - edited ‎10-21-2017 13:23

‎10-21-2017 13:21 - edited ‎10-21-2017 13:23

 According to my phone the battery is half full. I put I  the charger and nothing pops up on the screen. Sometimes the green lights are working and sometimes they are not. The logo shows when I do the restart, but then fades away and NOTHING. Any other suggestions? When the screen come on I can't even swipe it either to do a shutdown. 

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7 REPLIES 7

‎10-21-2017 19:03

‎10-21-2017 19:03

The same is happening with mine!

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‎10-21-2017 19:42

In response to Mmteles

‎10-21-2017 19:42

Unfortunately while I was chatting with them and trying to send a video of what was going on, I closed that session in error. The email that was sent to me I used to reply back to her I gave her my ph# to call and never heard back from her and not even a reply back to the email I sent back.  So tomorrow I will call and try again. If I find anything out I will repost it. 

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‎10-22-2017 06:05

In response to bballmomof2boys

‎10-22-2017 06:05

I tried to restart my Blaze again and it worked. It was extremely uncharged! I left it in charging overnight and it's working now!

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‎10-22-2017 06:54

In response to Mmteles

‎10-22-2017 06:54

Thanks for letting me know.  My battery was dead this morning after having it on the charger all night.  I think mine has no hope at all at this time. I have it in the charger again in hopes that it may come back to life 

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‎10-22-2017 17:55

In response to bballmomof2boys

‎10-22-2017 17:55

it also happens to me!

yesterday I put it to charge, but it didn't work. Then I restart it (pressing left and down right buttons together for 15 seconds). When I put it on the charger, the fitbit logo appeared. I left it charging for some seconds and the clock appeared, but without showing that it was charging. 

After a few more seconds, I removed and putted again to charge and the battery appeared. 

It charged all night long and now it is working normally.

You should try this sequence!

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‎10-22-2017 18:21

In response to Mmteles

‎10-22-2017 18:21

It finally started working but it only swiped up and down and not side to side.  I called the company this time and talked to someone. It's been over a year and they wanted to send me a 25% off coupon on a new purchase😲 I paid over 200$ for my blaze when it came out and should last longer than 17 months. I also had issues with the previous Charge. They are sending me a replacement which will actually be a refurbished one. Either way it sucks. Once that one dies, I'm finding another brand. 

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‎10-22-2017 18:22

In response to Mmteles

‎10-22-2017 18:22

It finally started working but it only swiped up and down and not side to side.  I called the company this time and talked to someone. It's been over a year and they wanted to send me a 25% off coupon on a new purchase I paid over 200$ for my blaze when it came out and should last longer than 17 months. I also had issues with the previous Charge. They are sending me a replacement which will actually be a refurbished one. Either way it sucks. Once that one dies, I'm finding another brand. 

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