Black screen but flickering green working

[nicola1234]

My Fitbit was working perfectly all day and then I went to check my steps an hour after syncing and the screen was black and nothing was appearing. The green lights are still flickering and my app is telling me I’ve a full battery. I’ve plugged it into the charger and tried to reset but nothing is working. Any advice?

[LanuzaFitbit]

Welcome to the Forums @nicola1234.

Thanks for bringing this up and sharing that you have tried charging it and resetting the Blaze to no avail.

I have reached out to our support team so that they get in touch with you about this situation. Please be sure to keep an eye on your emails inbox, spam and trash folders, for their mail.

Feel free to let me know if you have any further questions.

[slb9801]

Mine is doing the same thing, the screen is coming on, but nothing comes up. The green lights are working on the back, but nothing shows on the screen, it keeps going on and off. I cant tell if I reset it properly or not because i cant see the screen. 

[nicola1234]

I got a reply from a member of Fitbit who instantly offered me a solution within a day. Best customer service. Get in contact with them and let them know your issue, they are so helpful. (Side note- I had the offer of a brand new replacement, or 50% off another Fitbit)

Sent from my iPhone

[LanuzaFitbit]

Welcome to the Forums @slb9801. Hello @nicola1234.

Thanks for trying to restart your Fitbit @slb9801. @nicola1234 Glad to read that our team helped you and you had a positive experience.

@slb9801 Our support team will be reaching about to you too. As I mentioned above, please keep an eye on your emails inbox, trash and spam folders for their mail. They will be more than happy to help you out.

Let me know if there are any further questions.