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Black screen, no logo, but do have green lights

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‎06-21-2019 20:51 - last edited on ‎06-22-2019 22:08 by Moderator Alum

‎06-21-2019 20:51 - last edited on ‎06-22-2019 22:08 by Moderator Alum

Hello, 

 

My 18th month old Blaze just turned off, I have done the reset, I get the vibrate and the green lights, the black screen goes lighter, but no logo appears and it drops back to black screen, green lights on back keep flashing. 

 

Reading other posts I figure this means the thing is dead, and as it is over a year old I will be out of luck on replacement, anyone have any luck with this problem? 

 

Thanks, 

 

 

Moderator edit: format

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‎06-22-2019 22:11

‎06-22-2019 22:11

Hi, welcome to the Community forums @Harveynz.  

 

Thank you for sharing all this information and confirming that you already tried to restart the device. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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