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Black screen, not charging, I've reset, black screen again

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‎02-20-2018 22:21

‎02-20-2018 22:21

So I've followed all the steps, I've reset it. It came on showed I had a full battery and not even a second went by and it went black screen again and still will not charge. I got my fitbit blaze literally one month ago. Very unsatisfied. It was going so well up until this point.

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‎02-21-2018 04:55

‎02-21-2018 04:55

Hi there @Devon97. Welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems with your Blaze not responding at all 😕  Thanks a lot for trying to restart your tracker though!

 

Since you've already tried this and it has not worked, I have gone ahead and escalated your case to the Support Team for them to help you out with this. They'll be taking a closer look.

 

Just keep an eye on your inbox for further instructions and anything else you may need, I'm here to help!

 

Hope to see you back on track soon!

Ferdin | Community Moderator, Fitbit

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