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Black screen when off charger

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‎05-24-2019 13:19

‎05-24-2019 13:19

My Blaze screen works when on the charger and also syncs with the app. The second it is removed from charger, the screen goes black.  Charger says full battery.  Nothing works off the charger including a hard reset.  Suggestions?

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‎05-25-2019 12:13 - last edited on ‎06-17-2025 07:49 by Fitbit Moderator

‎05-25-2019 12:13 - last edited on ‎06-17-2025 07:49 by Fitbit Moderator

@Mmembrill A warm welcome to our Community!

Let me help you with your Blaze and thank you for troubleshooting this issue. Since the issue persist please let our Support team know so they can assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-25-2019 15:13

In response to AlvaroFitbit

‎05-25-2019 15:13

I did call support. They tried various troubleshooting protocols, but
nothing worked. They decided it was a bad display, no longer under
warranty. They said I could buy another Fitbit at a 25% discount. I doubt
I will. I certainly did not get my money’s worth from the first one and I
in no way misused it. Very disappointed to be honest.
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‎05-25-2019 17:25

In response to Mmembrill

‎05-25-2019 17:25

My Fitbit is doing the same thing. The screen goes black. So frustrating. Going to try with Help but now not feeling confident

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