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Blank Screen when out of charger

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‎07-17-2017 05:03

‎07-17-2017 05:03

Morning... so my son got me a new Blaze for my birthday.  Had issues with it charging but finally left it hooked up to my computer for a couple days and now fully charged and was updated.  When connected to my computer, I can see the screen, see that it's fully charged, and access the functions.  However, when I try and take it out of the USB charging cradle and put it in my watch, the screen goes blank and will not turn on.  I have tried restarting the Blaze multiple times with no luck!!  Any help would be appreciated!

 

 

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‎07-17-2017 09:13

‎07-17-2017 09:13

Hi @Jim_B_Ma!

 

Go over the steps below to make sure you are restarting your Blaze correctly:

Left and bottom right buttons, hold down for at least 10 seconds, you'll feel it vibrate when it restarts).

If that does not help, I would highly suggest contacting Fitbit Support via Chat!

Michael Groff | CO, USA
Fitness isn’t being better than someone else, it’s being better than you used to be!

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