Blank screen and no green lights!

[Clairegwayyy]

At the gym my blaze suddenly stopped working! No display at all, not green lights on the back and isn’t responding to the charger. 

Cannot reset and have tried several times. 

Opened the app and it just says it’s “looking” for my blaze. 

Help! 

[FerdinandFitbit]

Hey there @Clairegwayyy. Great to see you in the Community Forums! 🙂

I'm sorry to hear that your tracker is not responding at all and thanks a lot for trying to charge it and to restart it.

Since those two things didn't work and it seems not to connect to the app, I've escalated your case to the Support Team for them to take a deeper look and they'll be happy to see what are the available options for you.

Please keep an eye on your inbox for further instructions and if you need anything else, I'm here to help. Hope to have you back on track soon! 🙂

[Ypnos1]

Same problem here. My Alta HR appears completely dead. Please help. 

[Mickeyw50]

Omgggg what happen , I changed my face screen and di the lated update bout a week ago...

[Mickeyw50]

Please help anyone know what the crap??

[Twinels]

What was the solution

To wont come on

Even whennfully charged. I did restart while on charger and nothing

[Mickeyw50]

Honestly I think that last update wiped us out due to the warranty  being up so we have to buy new one ... That sucks Fit bit ... we didn't get extended warranty...it looks like we are screwed 😳😔... I love my watch it sad but if you look at post 1-2 years people have this issue ...  

[Mickeyw50]

I feel completely set up  for failure  I paid 300 plus for my watch. ...  I think this is Fitbit to get more money after we are hooked 😭realllly  sad 

[Twinels]

Thanks It does suck.i have a new versa but i like this better

[tgrobe]

Same for me.

[tgrobe]

This has happen to me as well. How do I figure out how to fix it?

[Walters86]

Hi there.... Yesterday my fitbit blaze just went blank and when I reset it a message came up saying I need to change my clock display... Tried it for like 20 times still nothing happened then I saw a YouTube video saying I must try deleting it and adding the device again, which I did but now there's no display so I can't link my device up.... It restarts and everything but then after the fitbit sign goes away it goes blank

[1Afrocal]

I ABSOLUTELY agree with you. The whole time I was researching I was like, this thing stopped working tonight right after all of the huge apple watch black friday deals are over. 

[1Afrocal]

These updates cant be trusted. Its like they have a kill switch. I might as well go back to a digital watch and an old school pedometer to track my steps. This is crazy. 

[Pammy_SG]

I encountered the same issue for my Ionic which i only used for < 4 months.  Problem started to appear after an update.

1. The fitbit logo did not go away

2. Screen blanked out and not responsive to charging

Any solution?  Not sure if i can get a replacement since this is a birthday present without purchase receipt