Blank screen and only one green light on

[SunsetRunner]

Hello all,

Last night my blaze stopped working. The screen went blank and I only have one green light on. 

I tried to restart but nothing happens.

Since purchasing the product in May, I have had some issues with the heart rate as well - simply stopped working a few times but it came back on after restarting -

Please does anyone has any advice? 

[wmchapman]

ot normal to have only one green light flashing @SunsetRunner

contact customer service chat and let them know what you have tried, they are eager to help and have more options for a rare issue like this than we do here on forums...

Thanks for checking in, great to see you here!

[SunsetRunner]

Thank you. I will. 

[AlejandraFitbit]

A warm welcome to the Forums @SunsetRunner and @wmchapman thanks for stopping by.

I would like to know if you followed our friend's recommendation and get in touch with our support team? Did they offer you a solution for this issue? 

Hope to hear from you soon. 

[SunsetRunner]

Hi Alejandra,

I contacted the Customer Support and Fitbit will replace my tracker. It has been shipped already and I should get it today or tomorrow.

I must say that I was very impressed by the Customer Support response I got. The way the issue was handled it was of a sign of customer support at its best. 

Thank you very much to the FitBit community as well. Everyone has been terrific.

Have a nice day everyone!

Marcia

[wmchapman]

Thank you @SunsetRunner for taking the time to post your kind comments. Stuff happens; but it takes a special fitbit family member like you to take the time to post something positive.

it is terrific to see you here too!  Keep moving.