help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blank screen on Blaze

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2018 08:47 - last edited on ‎06-20-2018 04:35 by Moderator Alum

‎06-19-2018 08:47 - last edited on ‎06-20-2018 04:35 by Moderator Alum

Blank screen on Blaze and restart does not work.

 

 

Moderator edit: subject for clarity

Best Answer
4 REPLIES 4

‎06-19-2018 23:58

‎06-19-2018 23:58

Does it show any signs of life when put onto charge? I'm just wondering if it's a charging issue and it's just run out of power or whether it's working ok but the screen is faulty.

 

If it appears to be working ok apart from the screen and you've already tried restarting it then it's perhaps best if you contact customer support. If they can't fix it they can advise on your warranty status and options: contact.fitbit.com

Best Answer

‎06-20-2018 04:37

‎06-20-2018 04:37

A warm welcome to the Community @AravindBala and @SteveH thanks for stopping by.

 

I appreciate the efforts in trying to fix this issue. Since the restart process didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎06-20-2018 05:06

In response to AlejandraFitbit

‎06-20-2018 05:06

Thanks Team. Will await for your team response!
Best Answer

‎06-20-2018 05:09

In response to SteveH

‎06-20-2018 05:09

I can see the green lights ON in the backside of the blaze but the screen
is blank. Restart gets the device to vibrate but the screen is blank of
appears corrupt with the FitBit logo image displayed in a distorted manner.

Sometimes, I do get to the Clock error message but nothing past that even
after multiple sync from my phone.

Thanks
Best Answer
0 Votes