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Blaze Battery w/Samsung S8 & Customer Service

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‎05-09-2018 19:26

‎05-09-2018 19:26

FitBit acknowledges that the Blaze does NOT work with the Samsung S8, that Tech is working on it and have been for 5 months and nothing is changed.   My battery only lasts a few hours, so basically I can NOT use my watch.  They offered me a 25% discount to purchase a new watch.  However, it does NOT apply to upgrade to the new the Iconic.   So, if I can't upgrade and I can't buy another Blaze since they are not compatible with my phone, I am forced to buy an older outdated version.  How does this make any sense???  I learned that their customer service does not care about taking care of customers when this is a FitBit issue and I did nothing wrong.  Very disappointed long-term customer.   Stay Away

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‎05-09-2018 22:00

‎05-09-2018 22:00

Hello @JRuby

 

I have a Samsung S8 phone and it works fine with my Blaze. What's going on with yours?

 

My battery lasts several days, although I usually charge it every third day or so. I don't use notifications or alarms, but only because I don't always want the interruption.

 

As for the discount offered, it's pretty standard. Fitbit usually doesn't give a discount on the newest of their styles.

 

Fitbit does care about their customers. Sorry you're having problems.

Stepping in the U.S.A. since September 2013. Android 14

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