Blaze Black Screen

[jmbaeri]

My sister gave me her blaze and I happily used it for 1 day. Then I put it in the charger and tried to sync it to my fitbit app. I now have a black screen. I have tried to reset and when you press buttons it will buzz but still a black screen. My sister has never had a problem with it. Is there something I can do to repair it?

[SilviaFitbit]

Welcome to the Community @jmbaeri. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. They will provide you with options based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[TeeRich]

I'm having the same issue. I've followed all the steps to reset and restart but not working. Feel it vibrate but no content on the screen. 

[jmbaeri]

We never reached a resolution. Customer support did finally ask me to send
it in and offered me a deep discount on my next purchase. I was honestly
hoping for a repair but can’t complain. They did much more than they needed
considering that I was out of warranty. Good luck!
--
Jeanine Mbaeri

Reading Specialist

Walter M. Senkow Elementary School

“The more that you read, the more things you will know. The more that you
learn, the more places you'll go.”

― *Dr. Seuss, **I Can Read With My Eyes Shut!*

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @TeeRich. Sorry for the delayed reply. Can you confirm you're still experiencing this issue with your Blaze? Please confirm you've restarted it following these steps. 

Thank you for sharing your experience with our Support team @jmbaeri. Hope you can give Fitbit another opportunity in the future. 

I'll be around if you need further assistance.