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Blaze Damaged Screen

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‎12-29-2016 12:04

‎12-29-2016 12:04

Hi, I got a Fitbit blaze just over a month ago. The screen got scratched and eventually cracked quite extensively. I reported the issue to Fitbit and was told, despite the one year warranty, they will not fix or replace it but they will give me a 25℅ discount on a new one. I will not be spending another $150 on a new one. Being an activity device I cannot recommend purchasing it if it's going to break in a month and not be covered.

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3 REPLIES 3

‎12-29-2016 14:30

‎12-29-2016 14:30

Im just really disappointed. My girlfriend got me it as a gift and I got to like the functionality of the device. It is very effective at what it does and has a great partner app. I just don't see how something so expensive could break so easily and not be covered. My girlfriend is quite upset. Just be warned people.

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‎12-30-2016 07:20

In response to Mjlepage

‎12-30-2016 07:20

Which one of these is most durable? I can't seem to find a ready answer

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‎12-30-2016 07:58

In response to Mjlepage

‎12-30-2016 07:58

Hi

 

Did you mentioned it's a gift? Maybe your girlfriend can contact the support team as it's been a gift?

 

Depending on how the screen got broken, warranty may or may not count, that's up to fitbit to decide.

 

Make sure to contact them from the official contact page:

 

http://contact.fitbit.com

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