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Blaze Firmware 17.8.301.7 - Thanks!

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‎09-22-2016 16:28 - last edited on ‎09-23-2016 11:49 by Moderator Alum

‎09-22-2016 16:28 - last edited on ‎09-23-2016 11:49 by Moderator Alum

I just wanted to say thanks!

I updated today and it's working great.  Notifications are fantastic now (I was using a 3rd Party App, but I no longer need it now)

 

I'm just so sick of reading all the negative comments on here, I just wanted to say thanks because I'm actually a happy Blaze user.  I knew what I was buying before I bought it, so any additional features are welcomed as far as I'm concerned, not something I'm entitled to.

 

I love the new watchfaces too!!

 

Moderator edit: content

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86 REPLIES 86

‎09-23-2016 08:18

In response to tractorlegs

‎09-23-2016 08:18

They have been asking about this for other devices for years which is a shocker since they didn't include it in the blaze or updates when it came out.
Fitbit can't be bothered to fix a big bug that takes minutes and lasted years
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‎09-23-2016 10:01

In response to Fitnesslarry

‎09-23-2016 10:01

Can we get an update on the status of the rollout?

 

What percentage of users now have it deplyed?

 

What is your next increment?

 

When do you feel the rollout will be complete?

 

No pressure I would just like to set my expectation rather than hitting refresh every hour 🙂

Good customer service is solving the customer's problem. Great customer service is making sure it never happens again.
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‎09-23-2016 10:19

In response to kenlpeters

‎09-23-2016 10:19

Bump to this. I think some plans shared would be good opposed to 'we have nothing'. Share the plan.
Fitbit can't be bothered to fix a big bug that takes minutes and lasted years
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‎09-23-2016 10:37 - edited ‎09-23-2016 10:42

In response to kenlpeters

‎09-23-2016 10:37 - edited ‎09-23-2016 10:42

For this question, the best course would be to keep an eye on the main thread, and ask there, where @AndrewFitbit, who is not a developer, has been keeping us updated to the best he is able to. I do see the update process problem has been resolved and has started up, so it shouldn't be much longer before everyone has the update available. 

For this type of question you would need to get the attention of a Fitbit Employee. Notice I put an "@' before Andrew's name, this will send a notifacation that he was mentioned. 

 

 

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‎09-23-2016 10:37

In response to Graeme1974

‎09-23-2016 10:37

@wrx5327, I think you will enjoy the new features when you get the update. I love the Blaze myself.
Best Answer

‎09-23-2016 10:55

In response to SunriseRun1250

‎09-23-2016 10:55

@FitMad wrote:
They have been asking about this for other devices for years which is a shocker since they didn't include it in the blaze or updates when it came out.

Why would people asking for a battery percentage be a shocker? I thought you were advocating for it . . . I guess I agree with you, it's really not necessary.

Versa 4 through a Motorola Razr 2023 // Retired Charge 5, Blaze, Versa and Charge HR // Fitbit Fan since 2016, 50+ pounds lost
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‎09-23-2016 11:02

In response to Rich_Laue

‎09-23-2016 11:02

@Rich_Laue wrote:

For this question, the best course would be to keep an eye on the main thread, and ask there, where @AndrewFitbit, who is not a developer, has been keeping us updated to the best he is able to . . . . 

 

@Rich_Laue, I think MatthewFitbit has closed that thread . . . . 

Versa 4 through a Motorola Razr 2023 // Retired Charge 5, Blaze, Versa and Charge HR // Fitbit Fan since 2016, 50+ pounds lost
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‎09-23-2016 11:03 - edited ‎09-23-2016 11:12

In response to bcalvanese

‎09-23-2016 11:03 - edited ‎09-23-2016 11:12

bcalvanese wrote:

 

 

So it looks like since the number incremented from 4 to 7, a new build has been deployed to testing 3 times. This will keep going back and forth until testing passes everything.

 

To me, this indicates that fitbit is following a good software development process, and they aren't just pushing stuff out to the public without testing.

 

Before this, fitBIT has destroyed the previous buggy firmware version from the changelog in order to clean-up the reputation of fitBIT in the eyes of their competitors and customers. This practice is shameful. They should keep all versions of firmware for future references so that the users could get right knowledges of their device and firmware. They should disclose the detail of bugs which have been fixed in each version of firmware update.

 

Now, they have edited the changelog, dig up the elimited version.

 

 

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‎09-23-2016 11:16 - edited ‎09-23-2016 11:21

In response to DibaSr

‎09-23-2016 11:16 - edited ‎09-23-2016 11:21

@muppetman, I completely agree with you - the update is smooth and strong. There are a lot of nice features, including and especially the new clock faces. 

 

My experience with Fitbit Support has been outstanding. I think most people that use Fitbit trackers don't post here in these forums, because they have positive experiences and don't need to come here to hash out problems. Yes, there's a lot of Fitbit naysayers here, but I don't think that's an accurate picture of overall customer experience. 

Versa 4 through a Motorola Razr 2023 // Retired Charge 5, Blaze, Versa and Charge HR // Fitbit Fan since 2016, 50+ pounds lost
Best Answer

‎09-23-2016 11:20

In response to Paints

‎09-23-2016 11:20

@Paints, RTM has been available for a long time. In the app, there is the option to enable/disable it - Have you checked whether it's enabled in the app?

Versa 4 through a Motorola Razr 2023 // Retired Charge 5, Blaze, Versa and Charge HR // Fitbit Fan since 2016, 50+ pounds lost
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‎09-23-2016 11:47

In response to kenlpeters

‎09-23-2016 11:47

He did close the tread.
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‎09-23-2016 11:52

‎09-23-2016 11:52

I'm really impressed by the update too. Great new features and I love the new watch faces
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‎09-23-2016 11:56

In response to Fitnesslarry

‎09-23-2016 11:56

Quick question...(sorry if this has been addressed), but how would you know if there is even an update available?  I have an iPhone 6S Plus btw.  Is the update through the app store or within the app itself?

 

Thanks!

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‎09-23-2016 12:00

In response to RayCompense

‎09-23-2016 12:00

@RayCompense wrote:

Quick question...(sorry if this has been addressed), but how would you know if there is even an update available?  I have an iPhone 6S Plus btw.  Is the update through the app store or within the app itself?

 

Thanks!

@RayCompense  Within the app. When it's ready to download, there will be a message in the Fitbit app that you can't miss. 

Versa 4 through a Motorola Razr 2023 // Retired Charge 5, Blaze, Versa and Charge HR // Fitbit Fan since 2016, 50+ pounds lost
Best Answer

‎09-23-2016 12:00

In response to RayCompense

‎09-23-2016 12:00

@RayCompense wrote:

Quick question...(sorry if this has been addressed), but how would you know if there is even an update available?  I have an iPhone 6S Plus btw.  Is the update through the app store or within the app itself?

 

Thanks!

You'll get a big pink bar in your app. You'll know when the update is available.

Best Answer

‎09-23-2016 12:08

In response to kenlpeters

‎09-23-2016 12:08

You can still read the update at the top...which is where Andrew has updated that the update is rolling out...the people that are just griping about "when will we get the update" have put in no due diligence.
Best Answer

‎09-23-2016 12:18

In response to DibaSr

‎09-23-2016 12:18

No I read the post Andrew pinned in the main thread, three days ago.  It was vaque and he mentioned it was proceeding.  I was looking for an update.  I know the history of the firmware and know what they are doing.  As a software developer, software project manager, and business system manager I also know they have a plan. That plan can be followed and thus they can let us know where they are in the plan and when we might expect the rollout to be finished.  I am not asking to pressure them, I know these things take time and need to be done.  But I am use and my expectation should be set so I know when to expect the update.  

 

My guess is they use scrum and agile development and the rollout specfics and backout plans well documented.

Good customer service is solving the customer's problem. Great customer service is making sure it never happens again.
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‎09-23-2016 12:22

In response to Fitnesslarry

‎09-23-2016 12:22

Has everyone received the new firmware update? I haven't and was making sure im not missing it somewhere.
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‎09-23-2016 12:27

In response to twest826

‎09-23-2016 12:27

@twest826 - I have not.  It is still only being released to few at time from what I can gather.  I have asked but I have not recieved when they expect we ALL will get it.  Much anticipation!

Good customer service is solving the customer's problem. Great customer service is making sure it never happens again.
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‎09-23-2016 12:31

In response to kenlpeters

‎09-23-2016 12:31

Thank you for your reply!

Sent from my iPhone
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