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Blaze Firmware Release - 17.8.301.4 [Closed]

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‎09-12-2016 10:49 - edited ‎09-23-2016 15:17

‎09-12-2016 10:49 - edited ‎09-23-2016 15:17

9/23 Update:

 

See the new firmware thread here

 

9/22 Update:

 

For those that have the firmware update already, new clock faces have been re-enabled.

 

We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.

 

9/19 Update:

 

Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:

 

When will I be able to download the latest update?

The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.

 

Why did you release the latest update to only a small percentage of users?

We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.

 

If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?

Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.

  

Why haven't you communicated this information to customers?

All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.

9/15 Update:

 

The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!

 

Hey everyone! Robot Happy

 

We're rolling out a new update for Blaze, release notes below: 

 

  • In addition to call, text, and calendar event notifications, thirdpartyapps.jpgyou can receive notifications from email and other third-party apps on your tracker.Common emojis also appear. Keep in mind all notifications currently on your tracker will be deleted after the update.
  • You can receive reminders to move throughout the day.
  • Five new clock faces are available. Navigate to your device settings and check them out!

 

Moment.pngCircuit.pngAce.pngNautical.pngArgyle.png

 

 

 

 

This release also resolves the following issue:

  • Some users reported that auto-brightness was too dim or delayed.

 

Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.

 

The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!

Andrew | Community Moderator, Fitbit

What motivates you?
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556 REPLIES 556

‎09-15-2016 03:49

‎09-15-2016 03:49

The company name is Fitbit. The letter "b" is typed in lower case font. I feel of one is going to express their thoughts to the public grammar is a must. I simply wanted you to know so you may appear smarter & well-read for your future Samsung posts. If you decide the other fitness trackers or smart watches don't satisfy your technological hunger, please consider Fitbit as the home to which any may return...
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‎09-15-2016 04:59

‎09-15-2016 04:59

When will the watch faces be back?  There seems to be no communication about this.  

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‎09-15-2016 05:05

‎09-15-2016 05:05

@racertempo That was the problem I mentioned...
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0 Votes

‎09-15-2016 05:05

In response to bnicholls8

‎09-15-2016 05:05

They said that the watch faces will be back when 100% of the users got the update.

Best Answer

‎09-15-2016 05:06 - edited ‎09-15-2016 05:11

In response to The_Lion

‎09-15-2016 05:06 - edited ‎09-15-2016 05:11

@The_Lion    Thank you so very much!!!  I am trying to shift through this forum to find the answers!!  Do you happen to know when they plan on having it 100% released as well?

 

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0 Votes

‎09-15-2016 05:13

‎09-15-2016 05:13

Is anbody else having multiple notifications regarding emails from a third party app?

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0 Votes

‎09-15-2016 05:36

In response to Jak68

‎09-15-2016 05:36

I've been having some sporadic multiple notifications from Apple Mail (gmail comes in through that app) and NYTimes. On the first day I downloaded 8.301.4 I received notifications from most of the third party apps I had included in my selection for the Blaze, but now I only seem to get phone call, iMessage and calendar notifications. Strange.

Sent from my iPad
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0 Votes

‎09-15-2016 06:09 - edited ‎09-15-2016 06:13

‎09-15-2016 06:09 - edited ‎09-15-2016 06:13

An update of how many % of the users have got the update at the moment would be nice. Since many of us are waiting "patiently" for the new clock faces.

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‎09-15-2016 06:13

‎09-15-2016 06:13

Do you think that Fitbit programmers are capable of having something like a step counter, showing the roll out progress. I don't think so. They may not earn a badge. 5% yesterday, I'm sure they are up to about 5.5% today.
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‎09-15-2016 06:14

‎09-15-2016 06:14

Looking forward to this update
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0 Votes

‎09-15-2016 06:17

‎09-15-2016 06:17

Is the roll out still in progress or is it stopped due to the problems with the watch faces?
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0 Votes

‎09-15-2016 06:17

In response to DibaSr

‎09-15-2016 06:17

The reason Apple can do it is they have far more resources than Fitbit. Fitbit is a $3 Billion Company and Apple is $600 Billion Dollar Company. Rougly 200 times larger with the comensurate resources.

Best Answer

‎09-15-2016 07:02

In response to SunsetRunner

‎09-15-2016 07:02

Good Morning!

 

I still don't have the update. I got my Fitbit this past Monday.  I hope it's soon!

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0 Votes

‎09-15-2016 07:10

In response to racertempo

‎09-15-2016 07:10

not true racetempo. First some of us who bought it within the last month and bought with the expectation that they would release what they promised - it does matter.Second, I would NEVER buy from a company that is not intending on enhancing, via software, their product. We all know they are quick to market to stay ahead of the curve. Good companies, ones that survive DO UPDATE regularly their products. The lifecycle and age of the devices are short to begin with. A company who doesn't 'eek' out a bit more capability regularly from their devices is either after a money grab or not interested in their consumers. It is a company some of us will not want to do business with. It's one of the reason Apple continues to do well. They support their products for a long time.

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‎09-15-2016 07:43

‎09-15-2016 07:43

Loving those new watch faces! A nice fall seasonal gift from Fitbit 🙂

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‎09-15-2016 08:10

‎09-15-2016 08:10

Why I have to wait too long for this fix. Nothing happen with my Blaze, still old firmware.
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‎09-15-2016 08:55

In response to SanFit

‎09-15-2016 08:55

@SanFit wrote:


You have no clear standpoint other than defending the FitBit company.

You should learn how to use the Quote button.  I have several threads on here where people call me nothing but a Fitbit hater.  I call it as I see it, and here Fitbit is not delaying or screwing anyone, and no one needs this update, they are added features, not fixes to problems.

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‎09-15-2016 09:19

‎09-15-2016 09:19

Thanks.  So, when the update is available for me/my blaze I will get a notification? Is it in the general Apps update or some other type of message.  Just want to know what to be looking for...

 

Thanks.

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0 Votes

‎09-15-2016 10:20

‎09-15-2016 10:20

Hey everyone - we are in the same status as yesterday, so please read the first post in this thread or check my update from yesterday.

 

The update is currently available to a very small percent of randomly-selected users across all regions. We will be increasing the rollout to a higher percentage of users once we resolve some concerns with the update, so that we can provide the best experience possible for Blaze customers. You don't need to do anything other than wait patiently to receive the update. It will be available soon.

 

Remember that this thread is about the availability of the new Blaze firmware, and its new features. Please keep your comments on-topic.

Best Answer

‎09-15-2016 10:36

In response to MatthewFitbit

‎09-15-2016 10:36

@MatthewFitbit

 

Is there anyway you can create a locked thread for updates?

 

As much as I love reading some of the crazy comments on here about how bad people "need" a new watch face and notifictations, I would rather just be able to see what the status is.

 

The constant bickering isn't really helping the process along and as a software developer it just puts me in a crap mood.

Best Answer