09-12-2016 10:49 - edited 09-23-2016 15:17
09-12-2016 10:49 - edited 09-23-2016 15:17
9/23 Update:
See the new firmware thread here
9/22 Update:
For those that have the firmware update already, new clock faces have been re-enabled.
We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.
9/19 Update:
Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:
When will I be able to download the latest update?
The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.
Why did you release the latest update to only a small percentage of users?
We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.
If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?
Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.
Why haven't you communicated this information to customers?
All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.
9/15 Update:
The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!
Hey everyone!
We're rolling out a new update for Blaze, release notes below:
This release also resolves the following issue:
Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.
The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!
09-14-2016 12:34
09-14-2016 12:34
09-14-2016 12:58
09-14-2016 12:58
Yeah, I may be a little bitter, cause I know I'll get it last. I get EVERYTHING last!
Still would be nice to see some bug fixes, though.
09-14-2016 15:15
09-14-2016 15:15
09-14-2016 15:57
09-14-2016 15:57
>>>- The update is currently at 5% of randomly selected Blaze users. Region is not a factor.
Random method is good.
But, prioritizing "active users" who urgently demand the firmware update is better.
FitBit might collect actives users from this community members list.
By this solution, FitBit could reduce the wave of complaint.
Some Blaze owners might do not require the update urgently.
09-14-2016 16:05
09-14-2016 16:05
09-14-2016 16:06
09-14-2016 16:06
@SanFit wrote:>>>- The update is currently at 5% of randomly selected Blaze users. Region is not a factor.
Random method is good.
But, prioritizing "active users" who urgently demand the firmware update is better.
FitBit might collect actives users from this community members list.
By this solution, FitBit could reduce the wave of complaint.
Some Blaze owners might do not require the update urgently.
Except NO ONE "Urgently" needs the update. The blaze works fine as is, so it is not "needed" by anyone. Waiting 1-3 days will not kill anyone. The # of users on this forum is about .001% of total Blaze items sold. Random is really the only way to safely do it.
09-14-2016 16:11
09-14-2016 16:11
09-14-2016 16:12
09-14-2016 16:12
Welll, thats very annoying to say the least!
09-14-2016 16:23
09-14-2016 16:23
>>>The # of users on this forum is about .001% of total Blaze items sold. Random is really the only way to safely do it.
So, do you mean that prioritizing 0.01% users by inserting these actives users into the random selection will destroy the update rollout scenario?
What I mean is not changing the random into another method, but just offering this below 1% users who make a complain to get a quicker way to make an update.
>>>Waiting 1-3 days will not kill anyone.
It has passed not only 3 days.
I want to know, at this moment how many percent of users have download the update? Could you tell me precisely?
09-14-2016 16:30
09-14-2016 16:30
>>>The blaze works fine as is, so it is not "needed" by anyone.
If it is already fine, why there is an update or bug fixes?
09-14-2016 17:37
09-14-2016 17:37
@racertempo Totally agree! It's not like there are any bug fixes in the update...
09-14-2016 18:31
09-14-2016 18:31
09-14-2016 18:40
09-14-2016 18:40
Just had the new version pushed to my blaze a few days ago. Today I went to my trainer and usually set by Blaze to WORKOUT mode however, that option is no longer available. Is this a planned changed? I really prefer this best considering the mix of activities he puts me through in an hour. Am I missing something?
09-14-2016 18:42
09-14-2016 18:42
A company could not get rapid progress by neglecting or ignoring the demand of customers.
The current update is not about the bug fixes.
Blaze should NOT be released with limited notificaiton features and poorly designed 4 clock faces.
If the customers have already waited for months, it is actually already a great patience.
They should not be forced to wait anymore.
09-14-2016 18:56
09-14-2016 18:56
09-14-2016 18:57
09-14-2016 18:57
09-14-2016 19:01
09-14-2016 19:01
@Corvettekid Thank you!
09-14-2016 19:07
09-14-2016 19:07
Still no update here either. If it's not here tonight I'm planning to start drawing new watch faces with a marker pen.
09-14-2016 19:09
09-14-2016 19:09
@CyndyFit wrote:
No one "need" a Blaze or activity tracker at all if we follow that logic. The point here is people paid for a device which they were told would receive an exciting update and they want it. I don't think that's unreasonable.
Yup, but the tracker everyone bought did not include ANY of the things in this update, so these are nice additional features that Fitbit is adding. None of these things were a part of the initial release with the exception of the Argyle watch face that was advertised.
Everyone IS recieving this "exciting update"....and for your next post about "in a timely manner"....Fitbit stated it would be out sometime in September, so they have done nothing wrong to screw people over. Their screw up was the accidential release to 100% and pull-back, with the statement that it would be out to everyone in the next few days.
09-14-2016 19:09
09-14-2016 19:09