Blaze Firmware Release - 17.8.301.4 [Closed]

[AndrewFitbit]

9/23 Update:

See the new firmware thread here

---

9/22 Update:

For those that have the firmware update already, new clock faces have been re-enabled.

We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.

---

9/19 Update:

Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:

When will I be able to download the latest update?

The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.

Why did you release the latest update to only a small percentage of users?

We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.

If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?

Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.

Why haven't you communicated this information to customers?

All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.

---

9/15 Update:

The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!

---

Hey everyone! 

We're rolling out a new update for Blaze, release notes below: 

• In addition to call, text, and calendar event notifications, you can receive notifications from email and other third-party apps on your tracker.Common emojis also appear. Keep in mind all notifications currently on your tracker will be deleted after the update.
• You can receive reminders to move throughout the day.
• Five new clock faces are available. Navigate to your device settings and check them out!

This release also resolves the following issue:

• Some users reported that auto-brightness was too dim or delayed.

Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.

The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!

[ralph95747]

I have tried to restart it and now it just keeps restarting automatically every few minutes.

[racertempo]

---

@maxtv wrote:
Yeah same for me. I changed my clock face and now it's stuck on a new one and I can't see the others. Unhappy

---

Folks, close the app completely when that happen, and then reopen the app and it will sync correctly.  This is a little work around that I have done and it worked for me to see all new faces on my Blaze.  I did not have to reset the Blaze, just completely close and re-open the Fitbit app.

[frosty64]

The re-start didn't work but I just logged into my account via safari and was able to change back on there and then sync with the app. But there are still no clock faces showing within the iOS app now so I guess that il, have to wait now until the update is fully rolled out.

[maxtv]

This doesn't work tried several times

[racertempo]

---

@frosty64 wrote:
The re-start didn't work but I just logged into my account via safari and was able to change back on there and then sync with the app. But there are still no clock faces showing within the iOS app now so I guess that il, have to wait now until the update is fully rolled out.

---

  Try what I posted above once you select the clock face and you see it endlessly "sync".  I closed the android app then reopened it....not hideing and reopening, but close it out and re-open it and it should work.

[rem0461]

I had issue after downlaoding latest update too.  Getting clock error when changing clock faces.  Ended up calling support.  They had me do several things like setting up new device, turning off/on bluetooth, restarting blaze, etc.  Now I only see original clock faces but luckily I am back to where I was before this update.

[JenCline]

@MatthewFitbit I either see the home screen with the time, then the watch buzzes and shows the FitBit logo for a minute, then it goes back to the home screen. I can't swipe to see the Today screen, any notifications, or Settings. I tried restarting and that did nothing. The app seems to be working normally though.

[Ozzie65]

There is an issue related to the watch faces not being there after the update. Fitbit is looking into this and will post information when known. Stay tuned.

[Samiad]

Trying to update taken 45 mins so far with very little change on the progress bar 

[MatthewFitbit]

@JenCline Are you able to select an old clock style in the Fitbit app? It sounds like you currently have a new clock selected, but haven't updated your device to the new firmware. I'd suggest selecting one of the original clocks and then restarting again. Let me know if that helps.

[RChobby]

Updated ok, app worked ok, changed clock faces ok.

30 minutes later, app does not show ANY clock faces to select from.  Closed, restarted app.  Turned bluetooth on, off.  Shut down Blaze, restarted Blaze.

Still zero clock faces to select from in the ios app, just a black white screen.

[mcrmama]

That is the error happening right now. Fitbit is looking into why it is happening.

[maxtv]

All is ok on the tracker, I've restarted, but I can't see the clock faces in the app now

[marc00s]

I'm seeing exactly the same thing in the app, blank white screen when I go to select a new clock face, none showing at all, not even the old ones. Think another update is needed lol

[JenCline]

@MatthewFitbit I'm not able to select any clock face on the app - all of them are gone including the old ones. I can try doing it on Safari.

[40something]

17.8.301.4  .......  Living up to the 10,000 steps philosophy!

[mizcoop]

Did the update about half an hour ago. Was not shown new clock faces. Worse, my device has lost original face. It shows the Fitbit logo with flashing dots. Cannot get it to change, but app still works.

[Pinky24]

@AndrewFitbitI am in the process of updating my blaze but it has taken 45minutes. I read tFibit changed the firmware update push from 100% of users to 5%. With that change will my tracker continue to update? Should it take this long to update?

[Lycid]

My app told me a new update was avalable, but would not sync

I restarted my phone then click, on sync, it did the update.

All is working, i'm use a nice new face

Thanks

[NoKeRse]

Update took almost 2hrs. Only old clock faces showing. Notifications works like a charm though. The whole firmware update process should be considering getting a rework. 2 hrs is more than the up to 10 minutes to complete.