Blaze Firmware Release - 17.8.301.4 [Closed]

[AndrewFitbit]

9/23 Update:

See the new firmware thread here

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9/22 Update:

For those that have the firmware update already, new clock faces have been re-enabled.

We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.

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9/19 Update:

Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:

When will I be able to download the latest update?

The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.

Why did you release the latest update to only a small percentage of users?

We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.

If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?

Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.

Why haven't you communicated this information to customers?

All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.

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9/15 Update:

The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!

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Hey everyone! 

We're rolling out a new update for Blaze, release notes below: 

• In addition to call, text, and calendar event notifications, you can receive notifications from email and other third-party apps on your tracker.Common emojis also appear. Keep in mind all notifications currently on your tracker will be deleted after the update.
• You can receive reminders to move throughout the day.
• Five new clock faces are available. Navigate to your device settings and check them out!

This release also resolves the following issue:

• Some users reported that auto-brightness was too dim or delayed.

Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.

The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!

[SunsetRunner]

I no longer see any watch faces but notifications and hourly steps are working fine. They seemed to just pull the clock faces...Annoying because I updated mine right away and all the new ones worked fime. So now I am on the new firmware with no clockfaces...

[MatthewFitbit]

We know that the new clock faces are not appearing at the moment - we are working to get this resolved, and promise that they will be back.

If you're seeing a blank white clock selection page, please switch your clock to one of the original styles via the website dashboard and then sync. This should get things back to normal until the update is fully released.

Thanks all for your patience! We're excited to get these new clock styles and features rolled out to everyone!

[ReckieJK]

Thanks for your work! 

[nickdotvr]

I appreciate that recommendation, sadly it's not in my control when it resets itself, I've tried the manual restart but even then, when it boots back up the surface does not respond to touch/swipes - the top and bottom buttons work in showing the notifications and music panel as well as showing "no notifications" (when I hold down the bottom button).

However after 10-15 failed pair attempts (because the tracker would reboot itself before I could complete that paring wizard) I got it to connect - bad news is even as I switched to the original face it doesn't respond to touch and won't let me get into excercise screen or settings or any of the other screens on the tracker and it still crashes only after a couple of seconds of operation despite being set to an original face - any way to downgrade to the previous firmware please? (I know it's my own doing for juping on the latest but I'm regretting it at this time)

[Chanchal15]

It's it available in UK yet? Would there update start on its own?

[Grazingfire]

I'm having the same issue. Right after the update the home screen is frozen I can't swipe left or right just stuck on the clock face. Also I do not see any new cloc faces either and can't track excercises or look at my current stats from the blaze only on the iphone. This update has completely hosed my blaze do not update!

[Ozzie65]

Hi @Chanchal15 - You'll see an update banner on  your phone app when the update is available to you.

[MikeF]

The updates generally aren't regional. It simply gets released to a few user at a time to keep the load on the servers under control. You'll get an icon in the app and then get the choice of whether to action it or not.

[SunsetRunner]

@MatthewFitbit So what if I already have the new update, a funtional new face and Blaze? If you fix the issue will I just automatically see the faces in the app again or will it be a new update patch?

[AryanGupta]

I got the new face on the website but not on the app and my blaze still has the old software but the new argyle clock face the clock face is a bit glitch though

[nickdotvr]

Is yours stuck in a reboot loop as well? I'm afraid even if there's a rollback/downgrade path my unit won't stay alive without rebooting long enough to be able to complete a downgrade 

[AryanGupta]

Sorry for the typos auto correct stinks at correcting

[AryanGupta]

I got the argyle (blue diamond pattern) clock face from the web today around 1 but now it's gone

[OrleansMagnolia]

To anyone with missing exercise shortcuts or showing multiples of the same workout I deleted them all and then added them again, it seems to be fine now. But I don't notice any difference with auto brightness.

[SunsetRunner]

I got the old faces back on the app using MatthewFITBIT's tip. Works fine. I never had an issue with the update to begin with but will deal with the original clock face till the new ones are permanently sorted out

[Bouncie68]

Mine did the same, now I can't find it to download.

[klierkay]

Is the update still being sent out even with the clock face issue or were those issues only to those who started the download when the update was sent out to everyone? @MatthewFitbit

[JenCline]

Mine is stuck in a reboot loop - I have restarted it, closed and reopened the app, and re-synced it so many times I've lost count. Is there anything else I can do? This is really frustrating! @MatthewFitbit

[jvrbancic]

Just noticed recently that I have now stopped getting the new notifications that I set up to get. Also, not getting the reminders to move every hour. I have rechecked and double checked all my settings and everything looks to be set up right. Just wanted to make sure you knew that those were not working now as well.

Thank you for all your hard work. Looking forward to the fix to be implemented! 🙂

[SunsetRunner]

Seems it takes awhile for the  apps to sync to App Notifications in the application after the update.