help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze Freezing and Heart Rate Monitor Not Working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2016 12:13

‎09-17-2016 12:13

I think my Blaze might be broken, the Heart Rate Monitor has stopped working completely, it is set to On but the lights aren't working at all. Also, the screen locks on any of the menu screens and won't return to the front screen, meaning I can't see the time (bit important for a watch!). Rebooted it and reset it but it is still the same. Any thoughts?
Best Answer
2 REPLIES 2

‎09-17-2016 12:40

‎09-17-2016 12:40

Hi

 

Feel free restarting the tracker once more, when the issue remains, the support team can be contacted from the official contact page:

 

India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

 

Mention what you've already tried to speed things up.

Best Answer
0 Votes

‎09-17-2016 13:03

‎09-17-2016 13:03

Thank you.
Best Answer
0 Votes