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Blaze GPS and battery issues

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‎09-02-2018 06:29 - last edited on ‎09-03-2018 04:19 by Moderator Alum

‎09-02-2018 06:29 - last edited on ‎09-03-2018 04:19 by Moderator Alum

Blaze is only two months old and am having problems with it pausing randomly during a workout and then not tracking via Bluetooth my route. Worked great for about 6 weeks and then started having problems.  Also now seems to be having problems charging, doesn't seem to recognize right away and have to keep messing with it. Frustrating!

 

 

Moderator edit: subject for clarity

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‎09-03-2018 04:21

‎09-03-2018 04:21

Welcome to the Community @AnneBurt.

 

I am sorry to hear about the issues you are experiencing with your Blaze and recommend taking a look at the following help articles and follow the instructions provide:

 

 

Also, make sure to not be touching your Blaze screen at the moment of doing exercise to avoid stopping or pausing them.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-06-2018 07:01

In response to AlejandraFitbit

‎09-06-2018 07:01

Hi,


I have tried all of the suggestions. Worked for one day, now it won't hold a charge for more than half a day. Charged it right before I went to bed, and by morning it down by half.


Can I get a refund and/or upgrade to something more reliable? Very disappointing.


Annette
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