Blaze HR and sleep tracking stopped.

[Smithalinski]

My hr and sleep haven’t been tracked on my blaze for the past two days. No data showing up on the app.  The blaze itself is not showing my heart rate as well. Any help would be appreciated. 

[FerdinandFitbit]

Hi there @Smithalinski. Great to see you in the Community Forums! 🙂

I'm sorry to hear that your heart rate and sleep are not showing up on your Blaze 😕

These two things are closely related as your tracker will need to have HR information in order to determine your sleep. I'd like to know... Are you able to see the green lights flashing on the back of your tracker? If not, that could be the problem. If you've not tried yet, you could restart it. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

After this see if the green lights come back on and if you see any heart rate information on your tracker itself.

Hope this helps. Let me know how it goes!

[Smithalinski]

Hello FerdinandFitbit,

The green lights were flashing on the back of my blaze but I still did the restart as recommended. Still no HR reading coming through on the blaze itself or the app.

Thanks for your continued assistance!
Christine

[v4vavoom]

I've just posted a similar issue!! Any joy with yours??

[Smithalinski]

Nope. Still not reading the HR even thought the lights are flashing. I've tried re-starting as suggested and cleaned the surface off thinking that maybe there was residue I couldn't see on it that surface but to no avail 😩

[NancyBuch]

I tracked my sleep on my Blaze for over a year. This month (October 2017) the sleep track feature is not an option in my FitBit APP. My HR is working. I’m thinking this might be a glitch in the FitBit iPhone APP?

[Barboy82]

This happened to me. The restart worked, thanks for your help.

[Rich_Laue]

@NancyBuch, what do you mean by "not an option"?